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About UsAre you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial... spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia . Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect. We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.LocationOur Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.Job SummaryProvides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources. Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures.Typical Schedule during Fall and Spring Semesters:Sunday 1PM-9PMMonday-Thursday 2PM-11PMResponsibilitiesKEY RESPONSIBILITIES:1. Provides excellent customer service to KSU students, faculty, staff, and the broader community2. Proactively engages and assists library users with discovering and accessing library content and shared resources3. Determines customer need through thoughtful inquiry4. Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units5. Utilizes and troubleshoots software and hardware necessary for library functions such as KSU's integrated library system, Microsoft Office Suite, printers, and copiers, etc.6. Opens and closes library facilities, may act as senior staff present during evenings and weekends7. Assists with the development of KSU Library policies and procedures8. Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels9. Participates in a variety of library projects and initiatives, as assigned10. Gathers and analyzes statistics and data on activities and provide reports as needed11. Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members12. Provides guidance, direction, and supervision of student assistants working on scheduled shiftsRequired QualificationsEducational RequirementsBachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experienceRequired ExperienceTwo (2) years of related customer service or office support experience.Preferred QualificationsPreferred Educational QualificationsAn advanced degree from an accredited institution of higher education in a related fieldPreferred ExperiencePrevious experience in an academic library, public library, or media centerKnowledge, Skills, & AbilitiesABILITIESAble to engage in learning opportunities to gain a broader knowledge of the services of the organizationAble to maintain confidentialityAble to handle multiple tasks or projects at one time meeting assigned deadlinesSKILLSExcellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skillsProficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)Strong attention to detail and follow up skillsStrong customer service skills and phone and e-mail etiquetteUSG Core ValuesThe University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .Equal Employment OpportunityKennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.eduOther InformationThis is not a supervisory position.This position does not have any financial responsibilities.This position will not be required to drive.This role is considered a position of trust.This position requires a purchasing card (P-Card).This position may travel 1% - 24% of the time.Background CheckStandard Enhanced + EducationPer the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
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