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BROTHERS OF CHARITY SERVICES IRELAND - WEST REGION
PERMANENT FULL-TIME SECTOR MANAGER
EAST GALWAY SERVICES
JOB REF: 109/2024E

Overview of Brothers of Charity Services West Region:
The Brothers of Charity Services West Region provide residential, day, respite, family support and in home services to people with intellectual disabilities in approximately 400 work locations throughout counties Galway and Roscommon. The vision of the BOCSI Services West Region is to support people with intellectual disabilities to achieve a full and valued life in their community.

In the West Region of the Brothers of Charity Services there are four separate Sectors namely Roscommon, East Galway, West Galway and Children's Services. The Four Sector Managers report to the Director of Services of the West Region and assist the Director of Services in the overall management of Services in the Region.

The post holder will uphold and promote the ethos and vision of the Brothers of Charity Services, and will... foster and promote this vision in their relationships with the people supported by the services, their families, staff members, relevant personnel in other agencies and bodies and members of the wider community.

Working Hours:
35 hours per week based on a 7 day duty roster, normal working week is Monday to Friday. An on-call commitment is an essential requirement of the post. There is an expectation that a Manager at this level will interface with external agencies and attend meetings outside of normal working hours, positively promoting the work of the Brothers of Charity Services Ireland.

Salary:
Grade VIII Scale as at 01/01/2024 - €78,274 x 6 increments - €94,407 per annum. With effect from 01st October 2024 this scale increases to €79,847 x 6 increments - €96,305 per annum.

Annual Leave:
30 days pro rata per annum.

Probation:
A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer's discretion.

Overview of Role:
The East Sector Manager is responsible for the development and overall management of the Adult Services in the East Sector of BOCSI West Region, which includes five geographical Service Catchment Areas in Skylark Services, Athenry, Deerpark Services Ballinasloe, Clarin Services Clarinbridge, Rea Services Loughrea and Orchard Services Gort as well as specific services in Suas Services Ballinasloe and Blue Teapot Services in Galway. The annual budget for the East Sector is approximately €33.5 million employing approximately 600 staff, 450 whole time equivalent.

A member of the Senior Management Team the East Sector Manager assists the Director of Services in the management, co-ordination and development of Services in the East Sector Area. They assist in the day to day running of the Service and co-ordinate the development of best practice and service development in the area. They ensure that the Policies and Procedures of the Brothers of Charity Services are implemented in the Region.

They are also responsible for the analysis of issues and gaps in the operation of services and lead in various initiatives and projects to address these issues and ensure that there are high quality, efficient and effective services in operation in the Sector.

Reporting To:
This post holder will report directly to the Director of Services.

Key Working Relationships:
Director of Services, Head of Finance, Human Resources, QED, and Multi D Heads of Departments, Sector Managers, Designated Officer, Facilities, Transport and Insurance & Information Governance Managers, Health & Safety Officer, Area Managers, Service Coordinators, Team Managers and Team Leaders.

Department/Location:
The role will be based at Kilcornan House Clarinbridge with frequent travel to other locations in accordance with service and business needs.

Key deliverables:
- Work with and through others to ensure compliance with all regulations as applied to the services for the person's supported by BOCSI West Region.
- To lead on substantial organisational change providing a person centred support model of care.
- Communication - responsible for dissemination of communication to and from the Senior Management Team and direct reports, frontline teams, people we support, families and relevant external agencies (e.g. CQL, HSE, HIQA, and other regulatory bodies).
- Performance Management of assigned staff.
- Annual Service Development Plans at Strategic & Operational level.

Key Performance Indicators (KPIs):
1. Regulatory compliance as outlined in the Disability Act 2005 and the Health Act 2007
2. Effective operational governance of Adults East Sector services to encompass, at a minimum, the delivery of contracted and funded BOCSI West Region services, evidenced in KPI and Monitoring reports to the HSE and updates at Service Arrangement Review meetings
3. Effective performance as a member of the Senior Management Team with delegated responsibility of operational governance over service delivery.
4. Implementation of effective line management structure within your sector to ensure teams and managers of frontline services have effective support, development and performance management required to enable them to provide quality services.
5. Services are delivered in keeping with contractual requirements and allocated resources (evidenced in organisational WTE reports - budgets & staffing)
6. Service operations are compliant with Quality Accreditation and Regulatory requirements (evidenced through outcomes of internal audits and statutory quality inspections e.g. CQL, HIQA).
7. Effective implementation of Risk Management Framework is evidenced across frontline service delivery and reflected in the Corporate Risk Register.

Key Duties:
Leadership
- Provide leadership and overall direction to the East Sector Team and Office
- Promote the Vision and Ethos of Brothers of Charity Services
- Participate in and contribute to the work of the West Regional Management Team (WRSMT) and the overall management of Services in the Region.
- Listen to the views and perspectives of various stakeholders including Persons Supported by the Service, Families, Staff, Managers and Team Leaders and members of the public.
- Participate and support the East Sector Advocacy Group.
- Promote a culture of dignity and respect for all working and supported by the Service.

Co-ordination
- Co-ordinate the operation of the various facets of Services in the East Sector.
- Promote effective communication within the Sector and ensure that relevant information is disseminated as appropriate throughout the Sector.
- Chair the East Sector Team and co-ordinate various project initiatives.
- Participate in the development and implementation of Annual Service Plans in the Service and East Sector.

Support
- Support the Work of Area Managers and Teams in the East Sector.
- Provide Support and Supervision to Area Managers and Team Managers.
- Meet with Family members to discuss areas of concern or specific requests for service development.

Operations and Service Development
- Co-ordinate the work of the East Sector Office and personnel.
- Co-ordinate and respond to all referrals for Service to the East Sector.
- Co-ordinate all referrals for new Day Services and develop new services as required.
- Co-ordinate the work of Admissions Committees, review service needs, future planning and allocation of places in each service area.
- Participate in the Prioritisation and Planning Committee prioritise service need and update Waiting list, Submission of Business case and DSMATs submissions to HSE.
- Co-ordinate the waiting list for all elements of Services including Day, Residential, Respite, Community Outreach and Family Support Services.
- Identify key gaps in service provision and seek to identify appropriate means and resources to address these gaps.
- Develop new Services as required in conjunction with the Area Managers and key personnel in the Sector.
- Prepare submissions for capital developments and seek to advance their implementation.
- Participate in Project Teams in new Service and Capital Developments.
- Assist in the collation and analysis of key data and information requirements for the service and assist in the preparation and submission of key reports, and ongoing reporting and compliance requirements.
- Co-ordinate and prioritise requests for additional vehicles to the Service fleet and liaise on an ongoing basis with the Transport Officer.
- Liaise with organisational services and supports teams including Finance, HR, IT, QED, Ancillary Services, Insurance, Safeguarding, Health and Safety, OLIS Support Team, and GDPR team.
- Liaise with Heads of Departments and members of multidisciplinary Departments in co-ordinating service delivery to the people we support.
- Complete returns and report on various requirements of our funders including the HSE Service Level Agreement, KPIS, and Day Service Quantum.
- Monitor Service delivery, numbers, places, vacancies and progressions and ensure that relevant records and documentation are in place and up to date.
- Monitor service developments and trends on OLIS.
- Respond to Parliamentary Queries and Letters of representation from local elected representatives.
- Meet and Liaise with HSE Disability Managers working together on service planning development and accountability and reporting.
- Co-ordinate referrals from services, families and HSE Opportunities Officers and seek appropriate reports and information in relation to referrals and cost options for placements.
- In conjunction with relevant managers set up new places for appropriate referrals for school leavers and graduates.
- Assist in the development and review of new models of service and ways of meeting the needs and wishes of people we support and their families.
- Liaise with Peter Triest Housing Association and other relevant Housing Associations and authorities to facilitate the provision of appropriate housing and supports to people we support.
- Liaise with Educational bodies and GRETB in joint working to the people we support.
- Assist in and support ongoing operations in property and estate management.
- Support and participate in the process of Recruitment of new staff members.
- Support the ongoing work of the Service in promoting positive employee relations.
- Work proactively to maintain good relations with Trade Unions and meet to address issues of concern.
- Participate in ongoing individual reviews in managing employees.
- Promote and participate in good practice initiatives in People and Human Resource management.

Financial and Budget Management
- Prepare and submit relevant budget submissions.
- Review and manage the delivery of services within agreed budgets including:
- Prepare costings, submissions and business cases on new service developments
- Participate in ongoing value for money initiatives
- Review and participate in the Approval Process of requests for additional budget expenditure to meet identified service needs.
- Review and co-ordinate budget requests for Transport replacement and requests for additional vehicles to meet identified needs.
- Assist and participate in making grant applications to meet specific identified service needs.
- Participate in reporting on various grants received and ensure the funds are spent for the purposes they were received and accounted for appropriately.

Compliance and Promotion of Good Standards and Quality Services
- Ensure and support Compliance with Policies and Procedures of the Brothers of Charity Services.
- Ensure and support Compliance with requisite statutory legislation and regulations.
- Promote the adherence of good standards of service delivery.
- Promote and support the review of our accreditation with CQL and the implementation of goals and objectives in our Quality Action Plan and Quality Action Group.
- Identify key issues to be addressed to promote quality enhancement in the Services and actively seek solutions and strategies to address issues identified.
- Ensure our adherence and compliance with Regulations of HIQA and with the New Directions Day Service and completion of relevant documentation.
- Liaise with the Designated Officer and follow through with safeguarding recommendations.
- Ensure compliance with all relevant Health and Safety Legislation and Regulations.
- Liaise with the Health and Safety Officer, Insurance Officer and relevant Managers in following up on implementation of health and safety procedures and protocols, monitoring of practice and follow up of specific incidents.
- Liaise with appropriate personnel and managers on maintaining and reviewing risk management policies and procedures and follow up on relevant actions and recommendations on appropriate measures to mitigate identified risks.
- Support a culture of positive risk taking to support good lives and enable individuals to realise their rights and potential in a safe manner.
- Chair and participate in the East Sector Quality Enhancement Forum.
- Monitor Accidents and Incidents on the AIRS system and liaise with appropriate personnel in relation to follow through, ongoing learning and remediation following an analysis of incidents.
- Act as Complaints Officer of the East Sector, analyse and follow through on recommendations arising from the Complaints Process and in certain instances respond to individual complaints and commission independent investigations of complaints.
- Liaise with and follow through on recommendations of the Human Rights Committee.
- Support the work of the Day Services Opportunities Officers and good practice initiatives in our Day Services.
- Carry out 6 monthly Quality Reviews as assigned by the Quality, Evaluation and Development (QED) Department.
- Support the development of new policies, practices and systems in the Services to ensure we work in the most effective and efficient manner.

Representation
- Attend relevant forums to represent the West Region Services and the East Sector including HSE Service Level Agreement Review Meetings, HSE School-Leaver Process, County Council Disability Housing Committees.
- Represent the Sector at relevant organisational Forums in the Region including Health and Safety Committee, Planning and Prioritisation Committee, Safeguarding, Capital Development and Property Committee, Quality Action Group, Compliance and Quality Group, Day Services Forum, Heads of Multidisciplinary and Sector Managers Forum
- Liaise with other agencies and providers in the area
- Liaise with relevant civic and statutory bodies in the area
- Participate in various Working Groups and Committees on behalf of the West Region as requested by the Director of Services

Other Requirements of Post
- The post holder will be responsible for their own learning and continuing to be informed of current and pending changes in national policy, regulation, legislation, or other relevant frameworks that will impact on policy and procedures in BOCSI West Region. They will share this learning with their team and SMT colleagues and initiate actions, where required, to ensure BOCSI West Region is prepared for any impacts on services or service provision.
- Report to the Director of Services on any significant developments within the area of responsibility and perform any additional duties as may be assigned from time to time by the Director of Services.
- Participate in on-call on a rotational basis to deal with any emergencies, which may arise outside of normal working hours.
- To actively participate in own probationary period and performance management review processes, and that of direct reports in line with organisational policy and procedure.
- Ensure full effective and efficient use of internal resources, e.g. emails, intranet and I.T. infrastructure such as OLIS, SIMS, FLEX, N.A.S.S., NIMS and any other systems introduced by the organisation or external stakeholder.

Qualifications/Experience:
Candidates should have:
- a relevant professional qualification in the Healthcare/Social Care Sector.
- Minimum 10 years post qualification experience, ideally 5 years of which must be at senior management level.
Budgetary/financial, employee relations and team management experience are essential to the post
- A strong understanding and commitment to the demands of service provision, regulation, and the support and development of staff teams.
- Demonstrable track record of success in leading major change, delivering on strategy, and meeting Service Level Agreements while staying within budget.
- Up to date knowledge of current thinking and practices in person centred service delivery.
- Have good managerial, leadership, interpersonal and problem-solving skills, together with an ability to advocate on behalf of the organisation and people supported at local and regional level.
- Have a full clean driving licence and the use of one's own vehicle.
- Be eligible to work in Ireland and possess all necessary permits/visas if applicable.
Key Competencies
- Significant experience delivering regulatory compliance
- Effective communicator across multiple levels
- Ability to represent the directorate and organisation with credibility and professionalism
- Solution-focused approach and outcomes driven
- Analytical, thinking & decision-making skills in a complex environment
- Grounded in organisational values and the needs of people we support

Informal enquiries to Eamon Loughrey, Director of Services West Region on or .

Closing Date for receipt of Application including a comprehensive C.V. is 5 p.m. on Friday, 14th June 2024.

Interview date to be confirmed.

The Brothers of Charity Services Ireland is an equal opportunities employer.

Skills:
Permanent Full Time Sector Manager
Galway Ireland

salary-criteria

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