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Job Description and Requirements The Web QA Manager is responsible for the vision, direction, leadership and administration of RBFCU’s QA team. Helps develop short and long-term strategies to enhance QA practices and methodologies. Develops and implements quality assurance problem reporting processes and systems. The Web QA Manager ensures software adheres to requirements and functional specifications via application of automated and manual software testing methodologies. Leads a team of QA analysts to execute software testing patterns for multiple software programs, as well as coordinate User Acceptance Testing. Provide leadership in building effective relationships with external/Internal business stakeholders and identify technology for consideration while ensuring that RBFCU web properties are developed and maintained in a way provides the highest quality product and an efficient and cost-effective workflow. Essential Functions and Responsibilities Oversee the design, development... and implementation of QA assets (Manual and Automation) for organizational enterprise information systems, software and mobile application. Participates in multiple projects and oversees staff to ensure that specifications are met on time and within budget. Demonstrated commitment to quality and the process of continuous improvement. Develop strong relationships with coworkers, and mentor/guide lead QAs and team. Evaluate/increase QA effectiveness; Advise, counsel and educate on competitive or financial impact. Have a passion for learning and staying updated on emerging trends and technologies. Manage the Web QA team and oversee concurrent, high-quality timely QA of mission-critical applications and technology to support the RBFCU digital goals. Create QA plan and manage execution of all testing deliverables and adherence to milestones. Oversee and manage the design and execution of test strategies, plans and cases. Validation of program and project testing approaches proposed by manage services partners and vendors. Ensure testing approach is communicated and signed off by all project leads. Ensure adequate coverage of the requirements and business processes are incorporated in the testing approach. Analysis of requirements and design solutions. Defect management and issue resolution through all phases of testing. Manage and effectively communication issues and progress to peers, IT Management and manage service partners. Oversees projects requiring coordination between various IT, business and external vendors. Educate development and business areas on the IT quality assurance process and deliverables. Generate daily status and metrics to leadership, business resources and project team members. Create test strategies and plans for technical initiatives. Oversee and manage testing effort for multiple projects. Deliver crucial conversations associated with testing risk and issues to project leadership and IT management with proposed resolution. Identify project risk and issues in a timely non-confrontational manner. Expertise in risk-based analysis. Work with end users in the planning and coordination of UAT effort. Sound knowledge of Manual, Automated, Performance, Database, Web, Mobile app testing concepts and methodologies. Knowledge in business requirement gathering, API and security testing will be preferred. All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirement Bachelor's Degree in a related field of study Minimum 3 years experience managing QAs and extensive hands-on experience of different types of testing and methodologies- Manual, Automated, Performance, Database, Web, Mobile app testing Experience in Financial domain and working knowledge of Core Banking Application Experience in gathering and maintaining the business requirements for the new enhancements and change requests Create and execute manual and automated tests based on feature enhancements for Web application and Mobile app Experience in testing the Mobile App on iOS and Android platforms Proficient in writing SQL queries to validate the end-to-end testing scenarios Working knowledge of one or more key Web and mobile applications technologies Strong leadership and management skills as well as project management skills In-depth knowledge of QA procedures, principles and tools Experience in leading QA Leads and resources Excellent communication and presentation skills, with a strong ability to communicate business and technical information Ability to develop strong working relationships with customers, peers, and IT leadership Excellent management skills and the ability to organize and plan effectively to meet both short and long- term goals and objectives Skills and/or Certifications/Licensing Web and Mobile app testing (Manual and Automated) Database, Security, performance and regression testing Experience in any defect management tool - Jira is preferred Experience in any test management tool Proficient in writing SQL queries to validate the end to end testing scenarios Experience with test frameworks such as TestNG, JUnit, Jasmine etc. Proficiency in one or more of the following technologies: Cypress with Typescript, Selenium Webdriver automation with Java, Python or other object-oriented languages All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Careers at RBFCU Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion. Recognized for financial stability, our credit union consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country. Our Benefits RBFCU is proud to offer a comprehensive benefits package, including: 401(k) with matching incentives — up to 10 percent Competitive pay Medical, vision and dental benefits available to employees and their families from the first day of employment Tuition reimbursement plans Life insurance Pharmacy discount programs Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options Paid time off Parental leave Company-paid benefits include: Long-term disability Basic life insurance Wellness program Credit-monitoring service Employee assistance program Training and volunteer opportunities Apply to join the RBFCU family
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