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jobs description

Accountable for the definition and execution of key operational tasks for delivery and recovery, supporting day to day operation support and changes in the Group’s operational infrastructure service.

Role Profile

The Operational Support Analyst is primarily responsible for the early morning verification from London Time and to escalate any issues following the appropriate escalation procedures. Following market start times, the analyst will be part of one of the teams based in Colombo to support the key market, BAU activities across Market Operations. Work closely with London Service owners on reporting

Team description

The team works primarily to cover London business hours while being based in Colombo, Sri Lanka. It is responsible for managing checks for a range of markets, admissions, client activities, technical processes, systems, and front ends ahead of the markets start time.

The Operational Support Change team is part of the overall Capital Markets Operations... organisational structure.

Department Description

Capital Markets Operations covers Market Operations Services, Business Architecture and Client Technology Services.

The Market Operations Services team provide the centralised function for the maintenance of key trading services and reference data databases spanning the LSE, Turquoise, and FX venues.

The department acts as a first point of contact for customers (both issuers and member firms) requiring immediate or planned actions, assessing suitability for admission of issuers and impacts of corporate actions on reference data.

It coordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE. The area manages close operational relationships internally and externally.

1.0 K ey Responsibilities
Use correct processes/procedures, tools, RACIs, SLAs and escalation model, perform proactive customer alert management and event logging in ITSM tool to help ensure appropriate levels of service quality are consistently and predictably delivered. To manage Technical Incidents and Functional queries for external and internal customers including application and network troubleshooting managing events through to conclusion maintaining customer communication. To ensure any technical incidents or requests that are at risk of breaching a KPI or that are otherwise service impacting (Priority level 1/2) are escalated in a timely manner. Feed into Continuous Service Improvement initiative to help with process, automation, tooling or other improvements and new project implementation. To log into all key front-end tools needed for internal users and external facing customers. To perform number of reference data checks ahead of market start including first day of trading of new companies To monitor market transition and sessions ahead of the London market start time. To check and identify any issues with CCP connectivity. Track and maintain any changes to the existing process, scope, and BAU activities. Meet individual / team KPI to add value to the business and individual growth.

2.0 Key Behaviours

Has the sustained drive and energy to deliver support service to time and quality; and Willingly puts in the effort to ensure activities completed on time and to the quality required.

Puts project management methodologies in place e.g., schedules of work, progress reports etc. Deals with conflict successfully; and Seeks information/inputs from colleagues/clients.

Open to and willingly adopts new processes / approaches / ways of working.

Oral and written communications are tailored to their audience’s needs. Pro-active and demonstrates initiative. Prioritises activities according to business and operational need. Analysis and problem solving. Analyses issues to identify the most appropriate solutions; and Utilises all available resources and toolsets to investigate and resolve problems.

3.0 Candidate Profile / Key Skills
Relevant industry experience and recent experience in a similar role Technical skills - FIX Protocol knowledge, SQL, Networking, Wireshark, SFTP, Electronic Trading systems and Market Data familiarity, ITSM Tools, Excel. Recent experience in a similar technical service role supporting financial systems. Financial Industry experience Must be a confident team player with good interpersonal skills and a ‘can do’ attitude. Must be a quality driven individual with greater attention to detail skill to capture issue in critical applications. Must have an interest to use analytical skills and add value for the work. Worked in professional and application support environments where detailed processes must be followed. Proven customer service skills & Proven system support skills Accurate with attention to detail Must be able to work to deadlines and under pressure. Knowledge of equities and debt instructions and associated corporate events would be advantageous. Proficient in MS Office products Ability to learn quickly. Proficiency in SQL

Diversity & Inclusion

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

About Us

London Stock Exchange Group (LSE.L) is a diversified international market infrastructure and capital markets business sitting at the heart of the world's financial community. The Group can trace its history back to 1698.

The Group operates a broad range of international equity, bond and derivatives markets, including London Stock Exchange; Borsa Italiana; MTS, Europe's leading fixed income market; and Turquoise, a pan-European equities MTF. It is also home to one of the world’s leading growth markets for SMEs, AIM. Through its platforms, the Group offers international business and investors unrivalled access to Europe's capital markets.

Post trade and risk management services are a significant part of the Group’s business operations. In addition to majority ownership of multi-asset global CCP operator, LCH Group, LSEG operates CC&G, the Italian clearing house; Monte Titoli, the T2S-ready European settlement business; and globeSettle, the Group’s newly established CSD based in Luxembourg.

The Group is a global leader in indexing and analytic solutions. FTSE Russell offers thousands of indexes that measure and benchmark markets around the world. The Group also provides customers with an extensive range of real time and reference data products, including SEDOL, UnaVista, and RNS.

London Stock Exchange Group is a leading developer of high-performance trading platforms and capital markets software for customers around the world. In addition to the Group’s own markets, over 35 other organisations and exchanges use the Group’s MillenniumIT trading, surveillance and post trade technology.

Headquartered in London, with significant operations in North America, Italy, France and Sri Lanka, the Group employs approximately 4,700 people.

Values & Behaviours

Integrity: My word is my bond. Integrity underpins all that we do – from unshakable commitment to building and supporting global markets based on transparency and trust, to every transaction across our business with each and every stakeholder. We are a source of enduring confidence in the financial system, so when we say that our work is our bond – we mean it.

Partnership: We collaborate to succeed. We pride ourselves on working together as proactive partners, building positive relationships with our colleagues, customers, investors, regulators, governments and shareholders – for our mutual success and the benefit of all.

Innovation: We nurture new ideas. We are ambitious and forward-looking – a pioneering Group of market innovators, driven by fresh thinking that has kept us ahead of change. We prudently and proactively invest to make sure that out markets and services constantly moving forward, developing and evolving with advances in technology.

Excellence: We are committed to quality. We have a fundamental commitment to developing talented teams who deliver to the highest standards in all that we do. By collaborating together, we will sustain industry-leading levels of excellence, setting the benchmarks that inspire ever better performance.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice
Colombo Sri Lanka


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