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  • 1 month ago

jobs description

Join GN Hearing’s Technical and Audiological Customer Support team and turn up the volume on your career! As our Technical & Audiological Support Specialist, you work in the intersection between audiology and customer service, where you utilize your professional skills to directly help hearing care professionals and end users – and thereby contribute to our purpose of Bringing People Closer.   The team you will be part of At our office spaces located in Oslo, you will be part our Customer Care Sales & Tech Support team, which consists of audiologists and tech specialists - all over the Nordics - and we work in close collaboration with our Norwegian colleagues from Service & Logistics. Together we are all working to provide the best possible service towards both hearing care professionals and end users. Although the customer care team is part of our sales department, your focus is on the customer care aspects. At the nicely renovated Oslo offices at Brynsveien, we share our facilities... with Jabra (our GN colleagues) and Cochlear. All together we are around 15 people, and we like to enjoy lunch and some shared social activities every now and then. This is a temporary position with the contract running for 1 year, with possible extension. Our desired starting date would be in September 2024, but the exact date will be agreed on with the applicant. You will report to Team Leader Customer Care Sales & Tech Support Nordics Lina Firon. Shape your own role by providing excellent service to our customers Your overall responsibility is supporting our Norwegian speaking customers with a wide array of assignments. You have a steady base of customer service activities, mainly over the phone, or email, where each day is “spiced up” by ad hoc tasks for both our professional users and our end users. It is vital that you are professional and patient, asserting your expertise and diplomatic sense in equal measures. In addition to our customers, you can expect to work closely with our teams in service and logistics, sales, and marketing. Your contribution is appreciated, and you will: Conduct technical and/or audiological support for professionals, e.g., hospitals and clinics, regarding our software and products. Support our customers with both general and order related queries. Conduct second level technical support towards end users, e.g., helping and troubleshooting regarding wireless accessories, hearing aids or apps. Help end users with GN products at the Oslo Service Point. Establish and maintain customer relationships in cooperation with Sales (e.g. attending product launches and customer events together with Sales, proactively reaching out to customers). Supporting relevant stakeholders on customer and/or process related queries. Documenting customer interactions and other relevant information in our CRM system. Support the Nordic Service & logistics team in defined back office related areas/processes. To succeed in the role, we imagine that you have: A degree within audiology: You are an authorized hearing care professional and might already have some clinical experience as an audiologist from a hospital, an ENT-clinic or other hearing solution supplier or have some previous expertise from the hearing aid industry. Customer service experience: You have customer service experience or a strong motivation for utilizing your audiology knowhow to support users and end users An analytical and holistic mindset: You have proficient IT and computer skills as well as experience with MS Office and ERP and CRM-systems (we work with systems like SalesForce and Citrix) or a willingness to learn and adapt the usage of these systems. The ability to write and speak Norwegian and English fluently: As an international organization with colleagues in more than 50 different countries, our official company language is English. It’s essential that you can communicate effortlessly with your colleagues, no matter where they are. It is also a requirement that you speak and write Norwegian fluently, as customer interaction will be in Norwegian. Any other Nordic language is seen as a plus. At a personal level, we imagine that you have a natural affinity for delivering great customer service, a positive attitude, in combination with great relationship building and communication skills. Furthermore, you are someone who enjoys being “hands on” and creating results. We encourage you to apply Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well. We are dedicated to an inclusive recruitment process and all applicants will receive equal consideration for employment. Join us in bringing people closer GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. How to apply? To apply, use the ‘APPLY’ link no later than 23rd of June 2024. Applications are assessed on a continuous basis, so don’t wait to send yours. Quick apply You are welcome to use our Quick Apply function, where you only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy. We encourage you to submit your CV without a photo to ensure an equal and fair application process. If you want to know more about the position, you are welcome to contact Team Leader Customer Care Sales & Tech Support Nordics Lina Firon, +358 40 667 2539. We hope you will join us on this journey and look forward to receiving your application. #LI-Hybrid #LI-GNGroup At ReSound, people with hearing loss are at the heart of everything we do because we know they’re placing their trust in us. This is why we haven’t stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals. ReSound is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO). If you would like to learn more about our brand, please click on the link to explore our universe of sound. FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available. Click here to view BCBSMN TiC’s information on services on how machine readable files will help with the new transparency requirements
Norway

salary-criteria

Apply - Technical & Audiological Support Specialist - Norwegian Speaking... Norway