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Hope you are doing great.

My Name is Pradeep Singh I am reaching out to you today because we have your resume in our database and wanted to check if you are currently available in the market and actively looking for an opportunity. Please see the belowmentioned requirement and I believe you would be a good match for the role. I would appreciate it if you could respond with your updated resume along with a good time to speak so we can move forward with the process.

Title: Service Desk Analyst

Location: San Francisco CA

Assignment length: 23 months contract with possibility of extension

Job description:
• Midlevel Service Desk analyst position with a primary responsibility of providing desktop support to endusers.
• Bachelors degree in a related area. 3 years of experience in IT support.
• Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment and supporting mobile devices such as iPhones and Androids.
• Excellent communication... skills both verbal and written. Extension available.

Job Summary:
• This is a 100% onsite midlevel support position for problem resolution and providing technical recommendations for more complex problems.
• Incumbent participates in system administration with appropriate tools such as Microsoft ADUC (Active Directory) console and Tivoli Endpoint Manager (Big Fix).
• At this level assignments may be complex in nature where judgment will be required in problem resolution and training endusers.
• The incumbent is responsible for maintaining secure and confidential information and must be familiar with specific IT technical policies.
• Incumbent is responsible for deployment installation and the resolution of technical issues concerning desktop computers laptops communication devices printers and other peripherals.
• Incumbent will provide software support and user training on applications for computers communication devices (iPad iPhone Android) and printers.
• Incumbent will document in detail the request and incident resolution and track hours worked in the help desk ticketing system and provide the customer with status updates.
• The incumbent must balance his or her technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk and Field Services providing both phonebased remote and onsite customer support.
• Exercise sound judgment and prioritization and reorganization of customer requests.
• Incumbent must be comfortable working in hospital and clinical environment and flexible with scheduling.

If the Client extends an offer then the candidate should go through the health screening process.
• Need immunization records for MMR and Varicella (Mumps Measles & Rubella and Varicella) should be positive if you have negative results in any of these then you have to take 2 MMR vaccinations with a gap of 28 days since you cannot take 2MMR vaccinations at a time.
• For the TB test you have other available options TSPOT or QF TB Gold or 2 step PPDs for 2 step PPDs you need visit clinic twice and to get these results it may take more than 1 week and should provide latest documents 2019 valid within 3 months )
• Annual Physical Test
• Flu Short

US Citizen/Green Card candidates are encouraged to Apply

Thank you


Pradeep Singh

Technical Recruiter

SDK Software Inc (Siri InfoSolutions Group)


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