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  • jobs
  • 1 month ago

jobs description

about the role

Mission :- To manage and co-ordinate activities on both France and International perimeters.

Roles & Purposes :-

Reporting to the head of operations, the Manager should be capable of :-

Providing leadership & guidance to direct reports, typically comprising Service Desk and Fleet management Line Managers to effectively perform their jobs and responsibilities in their day to day management to ensure the required delivery of the service desk activities related to

Ensuring a dedicated customer service on order processing ensuring the rigid applications of Large Account customer contracts and billing on Voice, Data and M2M customers

Customer Service Management and Service Desk Management on international perimeter with Major Customers across multi partner operations

Mission :- To manage and co-ordinate activities on both France and International perimeters.

Roles & Purposes :-

Providing leadership & guidance to direct reports, typically comprising Service Desk and... Fleet management Line Managers to effectively perform their jobs and responsibilities in their day to day management to ensure the required delivery of the service desk activities related to

Ensuring a dedicated customer service on order processing ensuring the rigid applications of Large Account customer contracts and billing on Voice, Data and M2M customers

Customer Service Management and Service Desk Management on international perimeter with Major Customers across multi partner operations

about you

key accountabilities

key result / decision areas (outcomes)

Meet KPIs as per CDS

Ensure KPIs are maintained in green

People development

Ontime implementation

Activity Enhancement

Take necessary measures to promote new activities

Ensure that the team meets or exceeds the targets set by management

Ontime implementation

Perform reviews and constructive feedback

Ontime implementation

managing operations in a cost effetive and optimal manner

Proper allocating of resources within the team

Foster Team Spirit

Proper allocating of resources within the team and encourage team work

Ressource Mgmt al Recruitment Process

Ontime implementation

conduct regular and periodic meetings with team as well as one-to-one sessions with each team member

conduct employee engagement programs to maintain motivation level.

identify and address staff problem, issues

Proper allocating of resources within the team

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
Antananarivo Madagascar

salary-criteria

Apply - Snr Mgr Service Client Antananarivo