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  • 1 month ago

jobs description

MOXY Utrecht is now searching for an energetic and ambitious Hotel Manager, (aka ‘’The Captain’’)

As the Moxy Captain you have an eye for details, and you know what is expected of you to give the guest a MOXY EXPERIENCE. You are proactive, kind, and helpful and you are a visible leader for the team.

As a Captain you have a deep connection to the target guest and the brand’s core values – thoughtful, fun, and spirited. You understand and resonate with what MOXY is all about and focus your energy on bringing the MOXY experience to life for every guest and every Crew Member.

They are responsible for setting up an environment where guests can serve themselves – because they believe self-service is the best service – in a thoughtful, intuitive manner. The responsibility includes everything from check-in and greeting, to the atmosphere in the lobby, the beverages served at the bar, the service delivery from crew members, the efficiency of check-out, and every step and interaction in... between. The Captain is responsible for the heartbeat of the hotel.

You build relationships in the community and bring exciting events to the hotel. You construct a property atmosphere so that guests feel like they are seamlessly moving through the hotel, rather than just checking in and out. You will drive revenue for the business and will constantly focus on driving the profitability of the operation. You use your passion for the brand, your personality, and your ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment.

The Captain is up and on their feet for most of the day, mingling and creating a buzzing atmosphere in the hotel, while maintaining a smooth operation behind the scenes to ensure the business is in order. Oh, and guess what? All the Captain’s drive and know-how, ultimately produces a hotel that is as profitable as it is fun – because that is what MOXY is all about.

• Recruit and train the crew, as well as having the right tools needed to give the MOXY Experience.
• Make sure that the guest experience reaches the MOXY experience and is accurate to the MOXY Service Manual.
• Ensure social media is updated daily and follows MOXY's creative standards.
• Ensure a profitable hotel operation according to defined goals and ambitions.
• Make sure that the hotel follows local law and regulation in every procedure.
• Be active and involved in the daily work of the crew.
• Close cooperation with the sales and revenue team, to make sure business is coming in at the right price.
• Be updated on the hotels forecast and be proactive to plan future operational actions.

Original job Hotel Manager /Captain/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Amsterdam Netherlands


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