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jobs description

If you are interested in providing excellent customer experience and working in a diverse and fast-growing environment, do not hesitate to learn more about this vacancy. Your Role
IT manager’s job is crucial to ensuring that a company's technology systems are running smoothly and effectively to support IT operations and everyday business. This includes the company’s internal systems and applications as well as external party systems and applications.
To ensure that the company has systems, business processes, and controls in place to meet operational and compliance requirements. Your Responsibilities
• Managing
IT Operations: Overseeing the day-to-day operations
of the IT department, including managing staff, setting priorities, and
ensuring tasks are completed efficiently.
• Infrastructure
Management: Planning, implementing, and
maintaining the organization's technology infrastructure, including
networks, servers, hardware, and software systems. Ensure
continuous improvement... availability, reliability and interoperability
of the IT infrastructure
• Security
Management: Ensuring the security of the organization's
data, networks, and systems through the implementation of KN coprporate
security measures, policies, and procedures. This includes firewalls,
antivirus software, access controls, and security audits.
• Technical
Support: Providing management and organisational support
and troubleshooting assistance to other IT staff members, ensure normal
Help Desk operations and provide consulatncy to customers who encounter
IT issues. This may involve coordinating with support teams or external
vendors for complex issues.
• Project
Management: Leading IT projects from planning to
execution, including budgeting, resource allocation, and timeline
management. Projects may include system upgrades, software
implementations, or infrastructure expansions.
• Ensure
continuous improvement, availability, reliability and interoperability
of the IT infrastructure
• Strategic
Planning: Collaborating with regional management and corporate
IT teams to align IT strategies with business goals and objectives. This
may involve identifying opportunities for technology improvements, cost
savings, or innovation within the organization.
• Vendor
Management: Working with external vendors and
service providers to procure IT services, negotiate contracts, and
ensure service level agreements are met and aligned with agreed budgets
and procurement policies.
• Data
Management: Overseeing data storage, backup, and
recovery processes to ensure data integrity and availability in case of
emergencies or disasters.
• Team Leadership
and Development: Mentoring and developing IT staff,
fostering a collaborative and productive work environment, and staying
updated on industry trends and best practices. Continous
improvement in the professional development and advancement of team
• Compliance
and Regulations: Ensuring that the organization complies
with relevant IT regulations, company standards, and policies, such as
data protection laws, industry-specific regulations, and internal IT
• IT policy
management: To implement corporate IT policies and
processes as required by regional and global IT. To
create and establish local IT policies as required and ensure they are
in line with regional and global requirements.
• IT
asset Procurement Build and maintain contact with
suppliers and manage/control the process of IT equipment procurement
(both hardware and software).
• Support
Business in new projects,act as a consultant to management on all IT related matters. Research, recommend and implement
improvements to existing IT systems to meet the needs of business. Drive
and implement continous improvement in knowledge and IT techology.
• Act
as a higher level of customer support and escalation of problems.
• Business
Continuity and Contigency Plannig in colaboration
with other business units and quality management.
• Area
of responsibility: Global Service Centres in Belgrade
(Serbia) and Thessaloniki (Greece), Kuhne+Nagel companies in Serbia and
North Macedonia.
Your Skills and Experiences
• University
degree (Computer science or any other techical)
• 5 years
of work experience in IT (preferably in international company)
• A high level of organization and communication
• A high level of motivation and discipline
• Leadership and motivational skills
• Ability to guide and process optimization
• Advanced use of computers and MS Office
• Good knowledge of the code of operational processes and systems
• The ability of a permanent communication with client countries
• LANGUAGES: English mandatory, German advantage
• Drivers
Belgrade Serbia


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