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jobs description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is seeking an experienced and dynamic lT Specialist focused on providing overall system management services for Air Canada’s Crew Planning Systems. The scope of Crew Planning includes scheduling, bidding, pairings, and training, for both our pilots (Flight Operations) and cabin crew (In-flight Service). As a Specialist, you are expected to provide real world expertise in application service design, support, and delivery while we modernize and optimize our business solutions. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand.

This position will be reporting to the Senior Manager... Application Development and Maintenance responsible for Air Canada Crew IT.

• Solution, deliver and maintain key initiatives in Air Canada’s evolving enterprise solutions, as per desired technology architecture and business requirements.
• Develop and communicate technical architecture guidance, design patterns, and standards, and collaborate with IT stakeholders in the development and evaluation of architecture-compliant solutions.
• Direct analysis of technology, industry, and market trends, and determine their potential impact on Air Canada’s technology environment.
• Conduct an evaluation of the current IT environment to detect critical deficiencies and recommend solutions for improvement.
• Become the Air Canada Technical SME (Subject matter expert) on all aspects of the Crew Planning portfolio both for Flight Operations and In-Flight Service
• Take a leadership role on the platform’s technical enhancements, constantly evolving its resilience and monitoring capabilities.
• Responsible for reviewing the technical architecture from security, accessibility, data integrity, and availability points of view.
• Responsible for running all standard and major Cloud releases, review with the Business and assess impact, test and deliver.
• Responsible for the quarterly review of SOC compliance, working closely with the Vendor and IT Audit team.
• Overseeing and monitoring progress on complex and/or multiple projects relative to scope, schedules, budgets, and quality.
• Troubleshoot and fix software, messaging, and connectivity issues. Drive complex, multi-dimensional issues to completion by coordinating with the necessary various teams.
• Manage technical priorities and product intake requests for changes and enhancements
• Provide technology evaluation and selection advice to management teams.
• Checking conformance to standards and architectural decision and resolving design and architectural conflicts by explaining and justifying design and architectural decisions.
• Minimize the impact of integration on various existing processes.
• Responsible for working across technology functions to ensure synergistic collaboration and attain shared goals.
• As the Technical lead for Crew Planning, you are responsible for providing mentorship to new team members and develop their technical skills and capabilities.
• Responsible for technical documentation and keeping current all support and workflow processes.
• Work with 3rd party vendor to manage and maintain current support model.

• A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
• 7+ years of technology operations and design experience with a technical leadership role, in a mission critical application environment, in an large enterprise IT organization.
• 3+ years’ experience managing large projects, with multiple stakeholders and vendor relationships.
• Very strong and detailed knowledge of Airline transportation as an asset.
• Understanding of ITIL, SDLC, Agile methodologies, Jira, Confluence, Service Now, and cyber security risk management frameworks are assets.
• Knowledge of airline planning systems is a strong asset.
• Knowledge of training management systems is a strong asset.
• Knowledge of mainframe applications will be an added advantage.
• Knowledge of sFTP/FTP (File transfers or MFT (Automated File Transfers and Message Brokers is an added advantage.
• Experience in Jeppesen applications is an asset.
• Experience working with legacy systems is an asset.
• Expertise with DevOps technologies and processes an asset.
• Excellent API knowledge and implementation abilities.
• Understanding of integration platforms and batch scheduling systems.
• Functional knowledge of airline reservation processes is an asset.
• Direct experience working with APIs and integrating to application platforms.
• Possess strong analytical, creative, problem-solving, and critical thinking skills. Detail-oriented team player.
• Curious by nature and eager to learn extensively in both technological and business environments of Air Canada.
• Please include a cover letter in your application, outlining your relevant experience and interest in this position.

Conditions of Employment:
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted
Toronto ON


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