• Assistant Store Manager, Hong Kong International Airport
  • HERLEE Limited in Hong Kong, , Hong Kong
  • jobs
  • 2 days ago

jobs description

Store Management / Operations
• Be responsible of the store in absence of the Boutique Manager
• Ensures that all company’s procedures and systems are clearly understood and followed and run smoothly
• Coordinate the roll-out of central projects / tools in the store
• Assist the Boutique manager to prepare monthly reports including business report to management and commission reports

Team management
• Manage his/her team :
• Set objectives and assess performance
• Observe teams on the floor and provide ongoing feedback
• Organize coaching sessions based on teams’ needs
• Organize work within the team, delegate tasks as needed
• Communicate key information to teams, notably during morning briefing
• Motivate teams, recognize individual and team efforts
• Create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company,
• Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills
• Handle... disciplinary matters and escalate as needed to Boutique Manager / HR
• Coordinate with Sales & Service Support Team for rosters
• Assist the Boutique Manager in organizing team meetings and collaborating to host team activity to maintain team spirit

Sales performance and floor management
• Manage and monitor one to several floor operations
• Welcome clients
• Ensure resources on the sales floor are allocated in coherence with clients flows
• Organize management back-ups
• Drive sales performance
• Assist teams occasionally in the selling process and front-office operations
• Encourage teams to develop cross-selling
• Act as role model for sale
• Follow-up store performance (sales, stock level, shrink rate) and contribute to define and implement action plans with the Boutique Manager and Retail Director (eg : specific incentives, clienteling actions…)
• Managing product sell-out to reach the best optimization of seasonal sell-thru.

Customer Service and CRM
• Ensure a high standard of customer service within the store
• Ensure that clients are continuously greeted in coherence with Hermès standards
• Motivate team members to provide an excellent service to each individual
• Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions
• Maintain its client portfolio and identify client development opportunities
• Take care of VIP clients
• Handle customer complaints (level 2) and be a strong support to the team in case of conflicts
• Oversee CRM activities and support teams in clienteling actions

Hong Kong


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