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  • QA Production Kyiv
  • Wix in Kyiv, , Ukraine
  • jobs
  • 2 weeks ago

jobs description

Company Description

This role is currently available in the following shift.

Monday - Friday, 1 PM - 10 PM

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We believe solving complex problems starts by building strong infrastructure and platforms supported by engineers working with cutting-edge technology.

As a dev-centric company, we rely on testing, implementing smart feedback loops, measuring impact, and using “fail fast” methodologies to keep our high-scale traffic and... advanced products in constant progress with a 99.99% uptime.

Job Description

This role is currently available in the following shift.

Monday - Friday, 1 PM - 10 PM
• Investigate, escalate, and prioritize complex production issues
• Provide Wix users with technical solutions to their problems via email, or phone and remote control sessions if needed for complex cases.
• Understand and deliver the user’s perspective to R&D and product teams
• Work closely with the development team to deploy fixes when needed
• Collaborate with product and R&D on features and processes
• Influence the way we support users and improve processes to make sure the experience for our users is the best possible

Qualifications
• A talented problem solver with 2+ years experience in customer-facing technical support or a quality assurance team
• Tech-savvy with a solid knowledge of the software development lifecycle and client-server architecture
• You have a fundamental knowledge of JS, HTML, CSS, and SQL
• You understand how HTTP, API, and DNS work
• Practical experience using browser DevTools for testing and issue investigation
• You’re a great communicator able to work with various stakeholders, from support agents to developers and product managers
• Experience with Jira, Monday, and Asana - an advantage

Additional Information

We are Wix’s Production QA Team in Customer Care. We’re a group of driven, creative people who work together to remove barriers for Wix users when they build their sites, so they can have a great experience. We do this by keeping a cross-company perspective, asking tough questions, making creative decisions, all while maintaining a deep knowledge of the product and effectively using troubleshooting techniques and tools. We’re also the bridge between our users and developers.

We’re looking for a strong addition to our team who is passionate about quality, progress and believes that anything is possible if the right amount of effort and attention is applied. If you’re a critical thinker, ask the right questions, and know when to push back, this is your opportunity to join a team of professionals and make an impact
Kyiv Ukraine

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