• Revenue Assurance Specialist Sarajevo
  • Infobip in Sarajevo, , Bosnia And Herzegovina
  • jobs
  • 1 week ago

jobs description

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

What will you do at Infobip?
• Monitoring automatic billing and preforming manual billing with specific requirements (adding purchase orders, recalculations due to tier Pricing, different billing models)
• Sending invoices and supporting documents to the clients
• Reconciliation (reconciling invoices with NDRs – network destination reports)
• Provide status on... progress of activities
• Analyzing revenue leakages (non-invoice revenue, billing models, open offers)
• Analyzing pre-paid balance and coordinating with finance teams
• Coordinate with cross functional teams (credit risk, internal audit, legal, sales) for understanding the terms agreed with the customers at the time of acquisition & jointly addressing customer queries
• Calculating and billing late charge fees
• Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements
• Improving company cash flow by actively preventing, managing, and decreasing bad debt provisions
• Continuous communication with clients over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of customers for processing payments
• Actively maintaining customer database and adapting to the sales organization and segmentation of customer database
• In-depth knowledge of billing procedures, collection procedure and implementation and maintenance within their customer portfolio
• Actively managing doubtful debt and write-offs
• Participate in projects of tools and process improvements (Salesforce, Microsoft D365)

More About You
• Educational background in Finance, Accounting, Business Administration or equivalent (is an advantage)
• Minimum 5 years' experience with financial activities and client facing positions (such as collections, AR and/or billing)
• MS Office knowledge, especially in Excel
• Expertise on working on large data in Microsoft Excel with advanced functions
• Fluent in English

When you become a part of Infobip you can expect:
• Awesome clients. – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Learn as you grow! – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
• Connect globally. – Work with people from all over the world. We put the “global” in globalization.
• Pay & perks. – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities...

Talk about a balanced lifestyle!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity
Sarajevo Bosnia and Herzegovina


Apply - Revenue Assurance Specialist Sarajevo