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  • Hotel Duty Manager Austria
  • at in Austria, , Austria
  • jobs
  • 5 days ago

jobs description

The Metropolitan Spring Hill is a 55-room property located in the heart of Spring Hill. We boast a chic little outdoor café onsite that trades 5 days a week servicing our hotel guests and surrounding businessesAbout the Role:The Hotel Duty Manager will lead the successful execution of all Front Office & Hotel Operations as well as training and development for hotel team members. You will strive to continually improve the guest experience and maximize the financial performance of the hotel in direct line with the General Manager & Company Directors. As the leader of the hotel, you will be proactive within the operation and ensure that standards and procedures are always being followed and adhered to. This role reports directly to the General ManagerKey Responsibilities:Handle complaints, settling disputes, and resolving grievances and conflict situations through strategic negotiationProvide administrative and operational support to the General Manager whilst maintaining the strictest... confidentiality in all mattersDevelop strategic goals and plans to prioritise, organise and complete your workManage communication between OTA’s, managing commission reports and all revenue channels through SiteminderProduce reports, analyzing data, and preparing presentations, and briefs when required including occupancy, productivity reports, profit & loss statements, and both weekly and end of month financial reportsCoordinate and oversee side projects as allocated by the General Manager or Company Directors Perform shift postings, balancing and finalise banking reports with use of cash floats, EFTPOS and Guestpoint systemsProvide operational support to the General ManagerManage all aspects of the front office department, tending to the guests and exceeding their expectations Be a dynamic and approachable leader by empowering and supporting your teamSupervise staffing levels to ensure that guest services, operational needs and financial objectives are metBe an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectationsSecurity checks of the guest floors, hotel and groundsLight maintenance and nightly housekeeping duties may at times be requiredBuild and strengthen relationships with existing and new customers, anticipating their needs and enabling future return clienteleDrive loyalty through existing and potential new businessThe Successful Candidate Must Meet The Following Criteria: Applicable Tertiary qualification in the Hotel sector or hospitality industry e.g.; ( Hospitality & Tourism Management qualification, Hotel Management qualification)Have working rights within AustraliaMinimum 3 years’ management experience within the hotel sector or hospitality industry in a managerial positionExperience with Guestpoint property management system or similarExperience with Siteminder hotel channel managerAvailable to work, on occasion, overnight shifts, 24 hour rotational rosterOutstanding organisational and time management skillsExcellent verbal and written communications skillsHighly developed interpersonal skills, including the ability to work collectively with othersStrong ability to problem solve and deliver solution-based outcomesCan anticipate gaps, pivot and be flexible to ensure deadlines are metStrong financial acumen with a track record of driving profitability and operational targetsA great positive attitude, enthusiastic, a people person who enjoys providing quality support. Self-motivated, driven and energized in a fast-paced environmentRelated tertiary or hospitality training or qualifications are desirable Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Hotel Duty Manager? How many years of hotel management experience do you have? Which of the following property management systems (PMS) do you have experience with? Report this job advert Don’t provide your bank or credit card details when applying for jobs. Choose from thousands of courses delivered by leaders in education.
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Austria

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