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jobs description

About Lendable

Lendable is on a mission to make consumer finance amazing:
faster, cheaper and friendlier.

We're building one of the
world’s leading fintech
companies and are off to a strong start:

One of the
UK’s newest unicorns
with a team of just over 400 people

Among the
top 10 fastest-growing
tech companies in the UK

since 2017

Backed by top investors including
Balderton Capital
Goldman Sachs

by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the
Big Three
consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets(UK and US)where trillions worth of these are held by big banks with dated systems and painful processes.

Join us if you want to

Take ownership across a broad remit. You are... trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

Work in
small teams of exceptional people
, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

Build the best technology in-house
, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role

We’re looking for someone passionate about working in a fast-paced, entrepreneurial environment. Happy Customers are a vital part of our success and ensuring they enjoy a seamless and great experience will be a key focus in the QA Analyst role.

As a QA Analyst at Lendable, you will play a crucial role in our commitment to exceptional customer service. Your work ensures that our c
ustomers are treated with fairness and respec
t, all while upholding regulatory compliance and our high company standards.

You will
identify any emerging trends from investigations while ensuring policies are followed. Whilst monitoring Lendable's QA policies to ensure they continue to align with FCA guidance
, assisting in identifying problem areas and risks associated with current processes and making recommendations for improvement where required.

Being comfortable with data is key, as is the ability to present key metrics outlining the quality across the operations team.
What you'll be doing
• Monitoring the operations team’s performance
• Identifying, analysing, and documenting
issues and highlighting possible resolutions
• Analysing current procedures and improving quality
• Analysing set out criteria, developing test plan strategies
, creating and executing test cases, tracking issues and reporting results
• Presenting data in a consumable format to colleagues of all levels
• Monitoring reporting outcomes
Call/Email monitoring to support investigations and analysis
• Reactive tasks according to business risk changes
What we're looking for
• A graduate with top tier University degree (in English, Law, Finance or similar) or 2+ years of experience in a Customer Service oriented role (preferably in financial services/ fintech)
• Previous QA experience is desirable but not essential
• You are focused on quality and customer service
• You can work well as part of a team;
decisive; goal-oriented; proactive
• You have sound working knowledge of MS Word, Excel, SQL (desirable but not essential) and experience in task/process-based evaluation
• You are organised and with an exceptional attention to detail
• Data-oriented; demonstrable experience working with or analysing complex data sets
• Compliance
; experience ensuring company policies adhere to regulatory frameworks, e.g. FCA guidelines (desired but not essential)
Interview process
• A quick phone call with our Talent team
• A short exercise to complete in your own time
• A final interview where you'll get to meet the team!

Life at Lendable (check out our Glassdoor page)

The opportunity to scale up one of the world’s most successful fintech companies.

Best-in-class compensation, including equity.

You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.

Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday

We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
London UK


Apply - Quality Assurance Analyst London