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  • jobs
  • 6 days ago

jobs description

Prevos Solutions is a dynamic and growing Managed IT Service provider based in Galway. We are currently seeking an enthusiastic Senior IT Engineer that wants to forge an IT career with no upper limit. This position is an opportunity for someone grow and develop their IT skill in an environment that values, and rewards, continuous learning.

JOB DECRIPTION

Reporting to the IT Service Delivery Manager, the Senior IT Engineer will resolve/fulfil a variety of complex IT challenges, including server setup/maintenance; network maintenance; Disaster Recovery implementation and management; Cloud Server management including MS Azure. This person will also address standard support requests including Office 365 administration; password resets, security administration, email setup/troubleshooting, and hardware/printer troubleshooting and repair.

RESPONSIBILITIES
• Configuring new server builds, migrating data, setting up Active Directory
• Server and Active Directory Maintenance
• Implementing... Disaster Recovery solutions: file/folder and Image backup. Also testing same and reacting rapidly to situations where backup data needs to be restored for customer
• Guiding more junior members of the service delivery team
• Setting up and maintaining user accounts in and Active Directory, Office 365, and Antivirus/encryption environments
• Manage the process of pushing out updates to critical client network infrastructure
• Respond to service requests in a timely manner, with ability to triage tickets based on level of urgency

REQUIREMENTS
• Full clean drivers' licence
• Ability to respond to high pressure situations with ease
• Excellent communication and customer service skills
• Fluency in one or more of the following networking technologies: Active Directory/Domain Control, TCP/IP, CCNA, Firewalls
• Fluency in Microsoft 365 Administrator
• Minimum 5 years experience in an IT support role.

PREFERRED
• Degree in an IT related subject
• Microsoft Certification
• Cisco Certification
• Familiarity with cybersecurity software administration and related technologies.

BENEFITS
• Canteen
• Free Parking
Galway Ireland

salary-criteria

Apply - Senior IT Support Engineer Galway