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**Job Description**

The ideal candidate for the Senior Officer, ICT for Programs, is a multi-talented technologist who is able to easily move between thinking strategically about program implementation needs and providing hands-on system support. S/he is responsible for the design, development, and roll-out of processes and tools that support program implementation, reporting, and data analytics, ensuring a sustainable transition. S/he will be the primary person responsible for day-to-day management of software tools used by the team, including configuration, maintenance, and tier 1 & 2 support. In this role, s/he will also act as the primary technology liaison to other departments and the regional Technology for Programs team, engaging in regional and cross-stakeholder initiatives as needed. Tools include ODK-based mobile data collection tools; open-sourced software systems; Relational databases; and Information analysis tools.
• *Major Responsibilities:**
• *I.** **Technology... Implementation and Sustainment:**

\- Ensure quality end to end solution architecture that meets the requirements of programs’ needs, considering functional software, M&E frameworks, data analysis, context, scalability, and sustainability.
\- Author XLS Forms (ONA platform ODK Collect, ODK Aggregate) and ensure that the forms are coded efficiently to capture the needed indicators and minimize human errors.
\- Build and Maintain Case Management applications using CommCare.
\- Create Power Queries, data models, clean/transform raw data integrated from different sources via different connection protocols (Web API, MS SharePoint, on Premises gateways…).
\- Build insightful analytical Reports/Dashboards (infographics & tabular) based on the teams’ requirements in close coordination with the M&E using MS Power BI.
\- Respond to technical incident reports (troubleshooting).
\- Ensure all data systems are protected and adhere to the organization Internal & External Privacy Policy
\- (Role based access/permissions), handle Sensitive Client data (Responsible Data, GDPR) and review vendor’s data privacy in terms of compliance with the organization’s policy.
\- Develop or ensure delivery of key documentation, including work plans, requirements, workflows, gap analysis, specifications, test plans, training materials, and user guidance.
\- Perform or oversee program process analysis, system configuration and quality assurance.
\- Rollout trainings for different offices, onboard new staff.
\- Develop and maintain the dataflow, automation, and integration.
\- Support the resources, responsible for ongoing maintenance of systems developed. Communicate with vendor’s support teams.
\- Coordinate with the HQs system engineers for server application instances owned by IRC and hosted on Cloud (i.e. Azure) for troubleshooting and/or any action to be taken at the OS or DB level.
\- Conduct research for new tools & technologies relevant to the programs prospective needs.
\- Support the MEAL Managers in conducting robust and in-depth statistical analysis for the data collected from internally led baselines, evaluations, and research studies, using the analysis plan.
• *II.****GIS Design, Presentation and Maintenance**

\- Coordinate the acquisition of new spatial data and supervising the integration of these data into Lebanon’s GIS.
\- Design, develop, customize, and maintain spatial analysis and information products from the GIS and related reporting software and subsystems.
\- Provide cartographic/map design and high quality map production.
\- Diagnose and troubleshoot problems experienced with the use of GIS and related software.
\- Provide quality control with regard to data capture (data conversion), and the evaluation of data acquired from teams and outside of the organization.
\- Be a champion for GIS and Information Management best practices in Lebanon. Coordinate with the Regional GIS and Information Analyst Sr. Manager to develop GIS and information management resources ensuring consistency.';
\- Work with colleagues in the Regional Team to generate real-time geographic layers specific to Lebanon programming. Update the published layers (services) in GIS server regularly and share the geo-data with the suitable groups within ArcGIS online.
\- Work with key internal clients to develop regular GIS/information analysis products to meet their needs by illustrating the scale and impact of Lebanon’s programming. This includes maintaining relevant dashboards/portals as current.
• *III.** **Project Management:**

\- Gather requirements and manage the project life cycle for any technology system changes or new implementations (Case management, Referrals, Feedback, etc.).
\- Hold regular meetings with the teams (iterative planning) to collect input for systems amendment/update.
\- Initiate, review, or approve modifications to project plans.
\- Identify needs for initial or prospective project resources.
• *IV.** **Administration:**

\- Keep regional staff up to date on work in progress, identified needs, process and procedure enhancements, and innovations.
\- Closely coordinate with the national IT team for infrastructure related issues.
\- Share knowledge around the region via Communities of Practice, informal mentoring, online discussion forums, etc.
\- Identify and attend relevant conferences, workshops, trainings, and internal/external meetings.
\- Conduct field visits when necessary.
• *Key Working Relationships:**
• *Position Reports to:** T4P Manager
• *Position directly supervises:** The Senior ICT4P Officer will not be line managing any internal staff.
• *Indirect Reporting:** N/A
• *Other Internal and/or external contacts**
• *Internal:** M&E Coordinator, M&E staff, T4P staff, Program Coordinators/Managers, Information Managers, Data Analysts, other HQ, regional, and country staff.
• *External:** NGOs, donors, partners.
• *Qualifications**

\- Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Information Management, or related field.
\- 3 – 5 years of experience in Technology Project Management, Data Analysis, or similar role.
\- Experience in Relational Databases, Data Profiling, ETL, Data migration and Android mobile applications.
\- Experience with data collection systems such as ODK (i.e. ONA platform), XLS Forms, XForms, XPath expressions…
\- Experience in maintenance of custom-built internal applications serving hundreds of users.
\- Knowledge of Case Management standards, Experience in building Case Management applications using CommCare is a plus.
\- Preferred experience in GIS development, knowledge of the ESRI ArcGIS or equivalent software suite.
\- Experience with databases (SQL Server, PostgreSQL) and SQL queries.
\- Experience with data automation tools (Talend, SSIS, etc.).
\- Experience with MS Power BI, or similar Data Analysis and Business Intelligence tools.
\- Knowledge of Issue Tracking (ticketing) systems such as Jira is a plus.
\- Strong data management skills and the ability to present deliverables to a variety of audiences.
\- Excellent communication and coordination skills. Capability to adapt to multicultural environments, Fluency in English (written and spoken) is required.

Preferred Skills:

\- Problem solving, critical thinking, creativity, agility, flexibility.
\- Experience working with NGOs or aid organizations.
• *Work environment:**

All work will be conducted in a standard office environment, with occasional field visits
Beirut Lebanon


Apply - Senior T4P and GIS Officer - Beirut