• Loss Adjuster Park West
  • Davies Group in Park West, County Dublin, Ireland
  • jobs
  • 4 days ago

jobs description

Loss Adjuster

Republic of Ireland

37.5 hours per week

Why would you join Davies?

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

· Reward platform – discounts for over 800 retailers

· 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)

· Development, training, and professional qualifications

The role involves the investigation of claims on-site, reporting to instructing insurers and managing such claims to an economic conclusion within strict compliance and SLA’s. This role has an emphasis in dealing with more technically advanced insurance claims referred by the registration unit and involves visiting policyholders, either domestic or commercial policyholders, in order to investigate and settle claims. The role entails ensuring that claims are... settled in accordance with our Principals’ instructions but also handling the claim in the most effective and efficient method possible to further advance the reputation of the Group. This individual will have autonomy within a given structure to ensure a portfolio of claims is handled to an acceptable level of performance as judged by the directors and the audit process. The role holder is totally accountable for their actions to the directors. Role is partly office based with travel throughout your designated area as required.

What will your day look like:

· Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.

· Process all invoices and approve estimates within SLA working days of receipt/agreement.

· Full completion of all prepared site note templates and associated documentation.

· Ensure that the data entered into claims systems is accurate at all times.

· Assist in maintaining accurate management information by updating systems.

· Understand relevant management information and use to prioritise tasks.

· Take responsibility for maintaining file process and associated documentation.

· Reduce elapsed timescales by providing and fostering a pro-active approach to file management.

· Identify cases of possible fraud and recoveries and manage as appropriate.

· Work to ensure correct policy interpretation and validation.

· Prepare, check and authorise appropriate reports for clients in accordance with agreed SLAs and formats.

· Ensure files are up to quality and audit standards at all times.

· Pro-actively update customers and clients where necessary in accordance with agreed client SLAs.

· Take responsibility for following agreed/documented procedures when dealing with problems and complaints.

· Build good working relationships with clients and staff, internal and external to the Davies group

· Display the behaviours identified within the Group Core Competency statements.

· Any other tasks as reasonably requested within the broadest remit of this role.

· Handle customers effectively and fairly and in compliance with the Central Bank of Ireland’s requirements in respect of competency and consumer protection

· Maintain an awareness of business opportunities and refer the business

All Staff are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements.

Abilities And Knowledge:

· Evidence of previous claims handling or other relevant experience together with qualification at minimum competency level (e.g., CIP as a minimum).

· Confident with technology, with a good working knowledge of Microsoft Office products.

· Willingness and ability to learn new applications and IT systems.

· Strong verbal and written communication.

· Demonstrable experience of organizing and managing own workload is essential.

· Accuracy, attention to detail and an analytical approach.

· Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.

· Excellent time management to be able to work to short/changing deadlines.

· Self-motivated and able to work on own.

· Able to effectively delegate work to others.

· Understand importance of Business Development function and working with clients.

· Ability to contribute to a high performance/effective team.

· Holds or is working towards recognized professional qualifications, with Minimum Competency being an essential requirement

· Being prepared to work nationally on occasion with overnight stays.

· Being prepared to work on standby on a rota and during busy times at weekends and public bank holidays.

· Being prepared to adhere to company expense policies (e.g. paying and claiming for own travel.

A bit about Davies:

We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our values:

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are Dynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We Succeed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.

Job Types: Full-time, Permanent

Pay: €45,000.00-€65,000.00 per year

• Company events
• On-site parking
• Work from home

• Monday to Friday

Application question(s):
• Do you have the relevant Insurance qualification (APA/CIP/ACII)?

• loss adjusting: 1 year (preferred)

Work Location: Hybrid remote in Park West Business Park, Dublin 12, CO. Dublin
Park West County Dublin Ireland


Apply - Loss Adjuster Park West