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jobs description

A company is looking for a Technical Writer, IT Service Desk for a 2-month contract.Key Responsibilities : Create training material, such as knowledge base articles, videos, and tutorialsTest the validity and accuracy of knowledge base articles through workflows in the Freshworks ITSM systemCreate end user communication plans and emails for project launch activities and change adoption plansRequired Qualifications : 2+ years proven experience as a technical writer in the software industryProven self-starter with technical aptitude to quickly learn software systems and write documentationExperience with ITSM ticketing systems like Freshservice and Service NowExperience in video creation toolsBachelor's degree or equivalent practical experience
Carolina Puerto Rico


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