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jobs description

Social Media Manager | S3 | Communications
Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

Join our community.

We are looking for a social media manager to join our recently formed, social media team. This newly created position will sit within Corporate Communications as part of a specialist team working across corporate communications and marketing to deliver a holistic social media strategy across the UK.

Managing a small team, you will help us engage with audiences on social media channels in a meaningful way, drive positive sentiment, create content, deliver thought leadership, and accelerate colleague advocacy. You’ll also help us listen to and understand the conversations that are being had online and how we can influence these to support our goals.

The difference you’ll make:
• Supporting the design of the brand content strategy – aligning content to our purpose
• Working closely with Media Relations, Internal... Communications, Marketing and Employee Brand teams, this individual is accountable for listening and reacting appropriately to social media to help manage reputational risk to the bank.
• Managing and enhancing the Bank’s listening capabilities and sharing insight across the organisation, working closely with media relations team to address any developing issues
• Leading a programme of thought leadership across social media including management of senior leadership profiles
• Working with teams across the business to develop a programme of activity to enhance employee advocacy across social media
• Developing a test and learn plan to deliver insights on content performance and effectiveness

What you’ll bring:
• Proven understanding and management of established and emerging social media platforms
• Experience in managing reputational risk, sharing insights across the business and working with relevant teams to manage emerging issues.

It would also be nice for you to have:
• An interest in and understanding of current affairs and what drives the news
• A passion for social media content with excellent writing skills and experience in video/graphics content creation
• Knowledge of Santander products, channels and segments or brings relevant experience from another financial organisation
• Excellent communication skills with the ability to build collaborative relationships and influence across our business and with external partners

What else you need to know:

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This role is based in Triton Square and our current expectation is at least 2 days in an office every week.

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

Learn more about our benefits and family friendly policies

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.
• Eligible for a discretionary performance-related annual bonus
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• £6,000 car allowance per year
• Company funded individual private medical insurance.
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• Share in Santander’s success by investing in our share plans

What to do next: -

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080
Santander Spain


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