Loading...

@

Fonolive Marketplace App on Google PlaystoreFonolive Marketplace App on App Store - Apple iOS
  • jobs
  • 1 month ago

jobs description

Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.

If you are interested in this position, please fill in the link and we will contact you :

https://forms.gle/tS3eYu2Sxmj5LBDG9

If the above link cannot be opened, please send your CV and a Viedo to our email: cvenglish@alpha-cx.com

(please choose one of the two application methods, link or email, we will give priority to link applications):

Email Sending Format:
• Name
• Apply for a position
• CV
• Viedo(Must have)

The Role

You Will Be Responsible For :
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong... customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

If you are interested in this position, please fill in the link and we will contact you :

https://forms.gle/tS3eYu2Sxmj5LBDG9v

If the above link cannot be opened, please send your CV and a Viedo to our email: cvenglish@alpha-cx.com

(please choose one of the two application methods, link or email, we will give priority to link applications):

Email Sending Format:
• Name
• Apply for a position
• CV
• Viedo(Must have)

Ideal Profile
• You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Ecommerce / Marketplaces, IT Services and Retail industry.
• Technical background is a must
• engineering degree or technical background that can understand the product and its complexities
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments
• You pay strong attention to detail and deliver work that is of a high standard

If you are interested in this position, please fill in the link and we will contact you :

https://forms.gle/tS3eYu2Sxmj5LBDG9

If the above link cannot be opened, please send your CV and a Viedo to our email: cvenglish@alpha-cx.com

(please choose one of the two application methods, link or email, we will give priority to link applications):

Email Sending Format:
• Name
• Apply for a position
• CV
• Viedo(Must have)

What's on Offer?
• Work alongside & learn from best in class talent
• A role that offers a breadth of learning opportunities
• Opportunity to make a positive impact
Cabo Verde

salary-criteria

Apply - Customer Service Representative(English-Remote) Cabo Verde