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  • 1 month ago

jobs description

The Opportunity:

Are you searching for a fun, passionate, travel, destination wedding loving team? –Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Travel Consultant, Groups and Destination Weddings to join us in making destination wedding and vacation dreams come true. As the Travel Consultant, Groups and Destination Weddings you will work with group travel bookings, and generate customer loyalty through excellent customer service, efficiency, and expert product knowledge. The Travel Consultant, Groups manages all aspects of their wedding group travel files, including working with each individual guest, coordinating group file with tour operators/travel suppliers, payment collection, and all accounting pertaining to the file. The position reports to the Director, Travel & Operations. Apply now and have your career soar to new heights - under ourwing!
What You’ll Do:

Be responsible for maintaining an average group level of 25 wedding... groups (average 30-50 passengers), with the expectation to provide individualized customer service to each guest and understand their specific needs within the group.
Be responsible for maintaining a positive and trustworthy relationship with individual clients which will result in referral bookings.
Create wedding invite websites for each group.
Maintain up to date records on group booking form, invoicing, and group status.
Be responsible for all accounting and balancing of group files.
Provide an exceptional level of customer service to guests at all times.
Manage customer service calls/emails and respond accordingly.
Identify opportunities to sell add on features, such as excursions, insurance, etc.
Process travel requests and payments with suppliers in a timely fashion.
Review and issue travel documents.
Responsible to maintain current destination travel requirements and product knowledge.
Responsible for advising clients on all destination, documents, and airline requirements.
Other duties assigned by management.

What You’ll Need:

Previous Travel Consultant experience, 1 year minimum
Excellent written and oral communication skills
Bilingual French English a strong asset
Self-starter with strong sales aptitude
Strong inter-personal skills, able to develop tight working relationship with customers and peers
Strong negotiation and problem-solving abilities
Demonstrates initiative and customer service excellence

Experience with TTS, TravelWorks, Sirev, and other booking engines
Proficient in Windows Office (Email, Excel, Word, etc.).
Experience with group bookings.
Strong organizational and customer service skills.
Excellent communication skills.
General understanding of accounting principles, experience with accounting programs preferred.
Multitasking abilities and time management are critical.
Experience with selling excursions, insurance, etc.
Travel Industry experience a must, preferable with group travel experience.
A process driven individual with a drive to succeed.
Ability to work well under pressure.
Maintain high level of organization and attention to detail.
Great team player with positive attitude.
TICO certification required

Work Abilities:

Being able to manage multiple files with a variety of customers who have different expectations regarding service

Rely on third parties for timely information requested by the customers
Stay current with multiple promotions, internal and external
Stay current with processes and system functionality

What We Offer:

Remote and/or Hybrid Work Opportunities

Great travel perks!
GoodlifeCorporate Discount
Comprehensive benefits package
RRSP Matching Program
Growth opportunities
Open concept, collaborative workspace

Fresh Café with delicious snacks and meals at a subsidized price!
Opportunity to give back through our social responsibility initiatives
See for yourself! @sunwinglife
Toronto ON


Apply - Travel Consultant, Groups and Destination Weddings Toronto