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  • 1 month ago

jobs description

As a beacon of personalized hospitality infused with Egyptian heritage, the first Waldorf Astoria in Egypt is seeking a luxury General Manager to lead the recently opened Waldorf Astoria Cairo Heliopolis.

With 245 effortlessly stylish rooms and suites rooms, extensive F&B outlets, five elegant event spaces, a boardroom and a business centre fully equipped with the latest audiovisual equipment as well as a lavish ballroom which provides the perfect venue for an unforgettable gala events for up to 1600 guests the Waldorf Astoria Cairo Heliopolis is in one of the city's prime residential areas and home to Egypt's diplomatic and presidential offices.

The hotel is also conveniently located on the main artery road leading to central Cairo and to all other districts of the city including Egypt's most ancient and popular tourist attractions. The site's prime location is just 8 km away from New Cairo, a new city expected to host Egypt's Capital along with presidential HQ and... ministries.

This exciting General Manager position will be responsible for managing the Hotel, the Hotel Management team and deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations. As a first Waldorf Astoria in country, you and your team, will build the reputation and activation of this unforgettable brand.

What will I be doing?

This exciting General Manager position will be responsible for managing the hotel, Hotel Management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.
• As the first Waldorf Astoria in country, you and your team, will build the reputation and activation of Waldorf Astoria.
• Manage and lead the hotel operation.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interest of the hotel, owner, and Hilton.
• Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current experience as a luxury General Manager.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Highly experienced luxury General Manager
• Tier one City and multi market experience
• Deep understanding of commercial environment
• Deliver innovative commercial opportunities with experience in increasing profitability
• Meticulous attention will be crucial.
• Entrepreneurial combined with pragmatism
• Capability to assume responsibility and confidently lead hotel owners
• Strong operational knowledge from a people/leadership perspective - the GM needs to be "present" and lead from the front
• Exceptional people leadership and retention of talent - bring a team together on a journey and instilling the Hilton culture and values
• Passion for networking, being highly visible to foster networks and relationships
• Experience of delivering exceptional guest exp and driving SALT scores
• Outstanding communication abilities and a commanding presence
• Robust business insight, demonstrating proficiency in enhancing profitability, overseeing budgets, formulating revenue proposals, and forecasting outcomes within a property of comparable size
• In-depth knowledge of the hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Work Locations

Waldorf Astoria Cairo Heliopolis




Waldorf Astoria Hotels & Resorts


General Manager/Hotel Manager


Apply - General Manager - Waldorf Astoria Cairo Heliopolis Egypt