• Application Support Analyst - Insurance Raleigh
  • Truist Bank in Raleigh, NC, Georgia
  • jobs
  • 2 weeks ago

jobs description

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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following job description:


Responsible for designated “business-as-usual” application maintenance and user support tasks/processes for a suite of business applications and collaboration platforms. Serve as a business process and application workflow subject matter expert. Partner with IT and vendor Production Support, Product Development and Help Desk teams, and line of business stakeholders and end-users to ensure effective design and implementation of new business applications and integration solutions, and enhancements to existing systems and workflows.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• Support of Salesforce, Zywave, SharePoint (intranet), M365/Teams, OneSpan, Box, ePayPolicy, retail insurance data & analytics reporting, and administrative tasks for Sagitta and ImageRight.
• Perform designated application maintenance and user support tasks/processes for a suite of applications and collaboration platforms.
• Provide technical team (Insurance Automation Support) members and users with assistance solving application related problems, such as malfunctions and program problems.
• Collaborate with IT Systems Analysts and Agile development teams to troubleshoot and remediate application issues and recommend application configuration changes / enhancements to support business requirements and workflow improvements.
• Partner with other Operations and Administration support teams to review, recommend and implement business process changes in alignment with business requirements, system functional capabilities, and risk management best practices.
• Identify and socialize workflow optimization opportunities through system integration, automation and machine learning.
• Provide project management for smaller projects by coordinating IT, Admin/Operations and line of business resources as necessary to achieve successful outcomes.
• Serve as a key liaison between line of business and Application Delivery Services (ADS).

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree (business/finance, marketing, computer science, information technology, or a related field) or equivalent combination of education and comparable work experience
• Highly effective written / verbal communication and facilitation skills
• Ability to work independently as well as collaboratively within teams
• Demonstrated problem solving and solution development skills
• Ability to manage routine projects with appropriate guidance and supervision
• Strong multi-tasking, prioritization and organizational skills
• Expert skills in basic computer applications, such as Microsoft Office software products

The annual base salary for this position is $75,000 - $85,000.

General Description of Available Benefits for Eligible Employees of TIH:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits. All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH’s generous benefit plans, please visit our Benefits site. Eligible employees may have the opportunity to participate in a deferred compensation plan and/or have an ownership interest in TIH in the form of profits interest or capital interest. As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

This position is part of TIH.

Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024. Refer to the news release for details.

TIH Insurance Holdings, LP (TIH) supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. TIH is a Drug Free Workplace.

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Raleigh NC USA (+9 others)


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