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Job Description

CIB Operations Project Manager – Senior Associate President – Mexico City, Mexico

About J.P. Morgan Chase & Co.

J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of over $2.6 trillion and a presence in over 100 markets. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at www.jpmorganchase.com

The Commercial & Investment Bank is a global leader across investment banking, wholesale payments, markets, and securities services. The world’s most important corporations, governments and... institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Department Description

The Commercial and Investment Bank (CIB) LATAM Transformation Team provides consolidated project management for Operations at a pivotal moment in the regional growth plan. The key objective of the team is to provide exceptional levels of project delivery and governance mixed with innovative solutions for Operations to lead the change agenda.

The teams scope is wide, covering all CIB Operations in LATAM and key partnerships with Technology, Operations and Global Transformation teams, in efforts to drive, influence and lead Platform, Regulatory, AI and Strategic change driven by value.

The team has responsibility for project managing CIB Markets and branch operations, developing workflow automations & data visualization tools including UiPath, Tableau and Alteryx aimed at increasing controls and efficiency.

Role Description

The role is unique with the variety and breadth of responsibilities, driving change across Operations, regulatory and transformation initiaitves. As a dynamic, collaborative Project Manager, you will support the operations business with a focus on project delivery, system prioritization and stakeholder management ensuring that risks are mitigated and a delivery focus is maintained for the variety of go-lives across the branch.

Business and regulatory change across the branch has a substantial impact on back, middle and front office, requiring a strong communicator and someone comfortable at times delving into data and confronting issues head on.

Key Responsibilities:
• Create, coordinate and prepare executive-level presentations and analysis, building strong narratives and compelling stories.
• Manage projects and key initiatives as part of the PMO whilst ensuring sound best practice across project delivery is accomplished.
• Drive strategic communications agenda across operations, supporting business activity for the Transformation and Operations lead as required.
• Pro-actively highlight issues and risks to the objectives, help derive solutions and drive remedies to completion
• Pick up, run with and deliver other ad-hoc initiatives as they arise and when needed
• Assist with the planning and execution of the change agenda, whilst keeping engaged with other streams / projects to work towards a consolidated approach and view
• Analyzing data, processes, organization and supporting Middle Office & Back Office system change
• Act as coordinator between technology, the business and operations teams to meet project objectives, ensuring they are communicated and executed properly
• Coordinate testing of new applications and processes, which may include issue resolution and coordinating business retests where necessary
• Partner closely with Stakeholders to manage project deliverable expectations.
• Participate in and lead progress status meetings at the operational and project management level
• Provide continuous feedback on project status, offering constructive options to ensure project tracks to original expectations
• Provide documentation to support business cases or funding requests

Candidate must bring relentless focus on execution and enjoy taking ownership for the delivery of measurable results. They must also have the ability to multi task, simultaneously handling changing priorities, work independently in a fast paced environment, interact and communicate effectively, and quickly analyze information to develop insights and conclusions.

Required Skills and Qualifications
• Bachelor's degree or equivalent certification.
• 5 years project management or business analyst preferred with a total of minimum 9 years of total work experience.
• Excellent leadership, interpersonal, & relationship management skills with the ability to manage during ambiguity.
• Strong verbal & written communication skills with the ability to effectively and confidently deliver for senior management.
• Experience in the Financial industry with a strong product background in Payments, Futures & Options, OTC Derivatives, FX and Fixed Income is preferred.
• Ability to synthesize information to reach logical conclusions; manage projects, evaluate & improve processes & present findings.
• High degree of initiative, self direction, and ability to work independently as well within a team.
• Strong problem-solving abilities.
• Ability to be flexible, follow tight deadlines, organize and prioritize work.
• Strong presentation skills.
• Demonstrated quantitative & qualitative analytical skills.
• Demonstrated proficiency with MS Excel, Word, PowerPoint and Visio.
• Fluent English essential; Portuguese and / or Spanish an advantage
Mexico City CDMX Mexico


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