• VIP Account Manager Cyprus
  • Pentasia in Cyprus, , Cyprus
  • jobs
  • 4 days ago

jobs description

Purpose of Role

As a VIP Casino Account Manager, you will drive casino profitability by developing strong long-term relationships with high-end customers and, with the aim of extracting maximum value within their respective brands.

With responsibility for a defined set of casino players, you will be tasked with achieving company objectives through effective sales and telemarketing. This will involve increase retention rates of our high-end customers and VIPs, applying sound judgement and decision making when managing customer reinvestment and develop potential new business into successful long-term VIP growth.

Key Responsibilities:

• Establish and maintain a comprehensive player database

• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs

• Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts and... escalations including out of office hours when necessary.

• Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual.

• Create new business revenue by understanding, targeting and developing relationships with potential high value players

• Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms


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