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  • IT Infrastructure Onsite Manager Bern
  • Avolta in Bern, , Switzerland
  • jobs
  • 1 week ago

jobs description

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.RESPONSIBILITIESManage information technology and computer systems, users and all technology within the HQ buildingPlan, organize, control and evaluate IT and electronic data operationsCreating rational strategies for implementing and upgrading the company’s network, videoconference systems... solutionsManage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performanceDesign, develop, implement and coordinate systems, policies and proceduresEnsure security of data, network access and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policySet up, troubleshoot and resolve end user device issues support (i.e. desktops, screens, printers, docking stations, VPN, telephony, meeting room equipment, etc.)Troubleshoot/resolve network and Wi-Fi connectivity issuesEscalate to appropriate next-level resources where requiredProvide excellent communications and support to the Team, User and Global Service Desk on open issuesPerform and document initial diagnosis of issues within the Service Now ticket followed by formulating and executing a resolution planMeet the service levels for ticket requests, assess and prioritize incidents while investigating & resolving critical incidentsDevelop and maintain strong relationships through effective, timely communication and meet deadlinesTake initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely mannerUndertake IT administrative tasks as required (lifecycle management etc.)Identify problematic areas and implement strategic solutions in timeAudit systems and assess their outcomesPreserve assets, information security and control structuresCreate and handle annual IT budget for building and ensure cost effectivenessBe on-call to lead and manage escalations related to the building IT or VIP usersWHAT WE ARE LOOKING FORAt least three years in Operating Systems support, end-user device troubleshooting & managing a support team2 – 5 years of hands-on experience in a 1st or 2nd level technology support role.Hands-on pragmatic problem-solver with excellent customer service skills, ability to manage multiple activities and tasks simultaneously and service oriented, able to work independently & in collaborationHigh attention to detail and a flexible and committed personality used to work in a dynamic environment and under pressureFluency in English is a must, any other language an advantageProven working experience as an Onsite IT Manager or relevant experienceBachelor in Computer Science or MIS (Management Information Systems)Excellent knowledge of technical & team management, information analysis and of computer hardware/software systems.Expertise in managing & maintaining the onsite technology, refresh, continuous improvement and transformation.Hands-on experience with end users, business stakeholders, computer networks, network administration and network installation.Ability to manage personnel, priorities and business stakeholders

#J-18808-Ljbffr
Bern Switzerland

salary-criteria

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