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Hardship Level (not applicable for home-based)H (no hardship)

Family Type (not applicable for home-based)


Staff Member / Affiliate TypeInternational Deployee

Target Start Date2024-01-22

Job Posting End DateJanuary 16, 2024

Terms of ReferenceCommunications and Outreach Officer (P2)
Office of the Ombudsman and Mediator

The UN Ombudsman and Mediation Service is designated by the UN General Assembly as the informal arm of the UN administration of justice system, to address workplace grievances and conflicts. The Ombudsman fulfils this role within UNHCR, under IOM-FOM 34 of 2009. UNHCR’s policy on Discrimination, Harassment, Sexual Harassment and Abuse of Authority also designates the Ombudsman as the informal conflict resolution mechanism within UNHCR.

Under the supervision of the Conflict Resolution Officer in Budapest, the Associate Communications Officer is responsible for coordinating, planning and delivering on the Office’s internal and external communication and... strategies, help plan and implement the Office’s various outreach initiatives, including events centered around the International Ombuds Day, and engage in various other tasks and activities with the goal of informing UNHCR’s various communities on how to informally prevent, reduce and resolve workplace grievances, and the mandate of the Office.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Title: Communications and Outreach Officer
Duty Station: Geneva, Switzerland
Duration: 6 months
Contract Type: Syni
Start date: 22 January 2024
End date: 31 July 2024
Duties and responsibilities
• Create and implement a communications plan to help raise awareness of the Office’s functions and increase visibility of the Office
• Update and redesign the internal webpage of the Office
• Plan and implement the various information and awareness raising events centered around International Ombuds Day and for Mediation Awareness events.
• Design and create informational materials in different mediums in support of the Office (brochures, website, apps, pop-up, etc.)
• Help design the template for the Ombuds and Mediator newsletter
• Produce a newsletter, including work with the Office’s internal and external partners to curate content
• Assist with the brand elements of the Office and the Organization
• Provide any other required support as needed.
Essential minimum qualifications and professional experience required
The ideal candidate will [list qualifications and experience below, for example:]
• Possess a Bachelor’s degree in communications, journalism, web designing, public relations or a related field
• Content writing experience for all media platforms
• Experience using Adobe InDesign, Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Have excellent communication skills with strong interpersonal skills.
• Experienced in effective writing and editing skills.
• Experience in event planning and management.
• Demonstrate a genuine desire to learn and develop.
• Be highly organized and have good attention to detail.
• Be able to multi-task and to prioritize workload.
• Be flexible and a team player.
• Fluent in English and additional UN languages preferred.

The incumbent staff will be based with the Office of the Ombudsman and Mediator in Geneva, Switzerland
The position is for 6 months, and the start date is. It is a part-time role with four working days a week. Working hours starting from 9am to 6pm. Standard Job Description
Required Languages


Desired Languages


Additional Qualifications




Work Experience

Other informationN/AThis position doesn't require a functional clearance
Geneva Switzerland


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