• Merchant Support Specialist (English and Russian speaking) Riga
  • Unlimit in Riga, , Latvia
  • jobs
  • 1 week ago

jobs description

About the role:

Due to the constant growth and increase in the volume of work, Unlimit is looking for a Merchant Support Specialist to join its international team.

• Manage merchant’s operational queries and issues for successful resolution
• Proactively educate merchants on a range of topics including using and navigating Unlimint’s portals, reports, and reconciliation
• Troubleshoot, analyze, resolve, track, escalate, and document various technical problems
• Monitor and report on processing performance
• Collect merchant’s feedback and share it with internal teams to help identify potential new features or solutions
• Work together with various internal stakeholders to resolve client inquiries and to guarantee a high-quality project delivery
• Proactively work to identify opportunities to improve the customer journey/experience

Your experience and mindset:
• University degree or equivalent in Economics, Business Administration, or relevant field of study
• At... least one year of professional experience in account management or customer support, preferably in card acquiring / payments / financial services/banking industries
• Has 1-5 years experience of working within a customer-facing environment
• Excellent problem-identification and problem-solving skills
• Excellent communication skills; comfortable with leading meetings with C- level contacts
• Experience in managing customer relations (internal/external)
• Able to accurately perform under pressure
• Able to effectively cope with change
• Previous experience in the e-commerce payment industry is preferred
• Good command of both English and Russian (written and spoken)
• Excellent IT skills including Microsoft Windows and Office, and common web browser settings and configuration (e.g. Chrome, Safari)

We offer:
• Attractive monthly salary paid in line with experience
• Vacation, sick, and paid holidays
• Full-time: 5/2 (Saturday and Sunday days off)
• Modern workplace with all necessary equipment based in Cyprus (Limassol)
• A team of top international professionals to learn from
• Multicultural working environment
Riga Latvia


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