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  • 1 week ago

jobs description

Company Description

Scientific Assistance Corporation (SCIA) is a leading provider of materialographic solutions, products, and after-sale services in Saudi Arabia.

As the authorized national distributor and representative establishment of Struers, SCIA offers a comprehensive range of cutting-edge laboratory machines for various industries, including automotive, aerospace, bio / medical, electronics, oil & gas, and more.

Our products are designed to meet the unique needs of each business, ensuring accuracy, efficiency, and reproducibility in laboratory operations.

Role Description

We are seeking a highly motivated Sales Service Engineer for a full-time remote role at SCIA. The successful candidate will be eager to learn, grow with our company, and become an integral part of our team.

This role requires a self-driven individual who excels in customer service, possesses strong technical aptitude, and demonstrates proficiency in Microsoft Word and Excel.

As a Sales Engineer, you... will be responsible for providing technical support, communicating effectively with customers, executing sales strategies, and delivering exceptional customer service.

You will play a critical role in promoting our products, identifying customer needs, and building long-term relationships with clients.

The Sales Service Engineer will be responsible for building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to enhance their satisfaction and loyalty.

Key Responsibilities :
• Customer Engagement :
• Conduct regular customer visits to discuss their needs, present product solutions, and gather feedback to improve service and product offerings.
• Maintain and develop relationships with existing customers in person and via telephone calls and emails.
• Act as a liaison between the customer and internal teams, ensuring that all client requirements are communicated and understood.
• Product and Service Presentation :
• Clearly and effectively present technical information and demonstrations to customers, focusing on how our products and services can meet their needs.
• Stay informed about our product line and services to accurately address customer inquiries and suggest appropriate solutions.
• Technical Support and Troubleshooting :
• Provide technical support and troubleshooting assistance to customers, addressing their questions and concerns regarding product specifications, operation, and maintenance.
• Collaborate with the technical team to resolve complex issues, ensuring customer satisfaction.
• Sales Support and Documentation :
• Utilize Microsoft Word and Excel to prepare sales reports, proposals, contracts, and other necessary documentation accurately and timely.
• Assist in the development and optimization of sales strategies and processes.
• Learning and Development :
• Demonstrate a strong willingness to learn about new products, technology, and techniques relevant to the industry.
• Participate in professional development opportunities to improve skills and knowledge, contributing to personal growth and the success of the company.
• Feedback and Improvement :
• Collect and analyze customer feedback to identify trends and opportunities for product and service improvements.
• Work closely with the product development and marketing teams to inform them of market needs and potential enhancements.

Qualifications
• Saudi National - fresh graduate (1-2 years industrial experience is preferred)
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Sales Engineering and Sales skills.
• Experience in providing technical support.
• Excellent communication and customer service skills
• Strong problem-solving and analytical skills
• Ability to work independently and remotely.
• Experience in the laboratory equipment industry is a plus.
• Associate degree (Bachelor's is preferred) in Instrumentation, or mechanical Engineering, Science, or related field
Dammam Saudi Arabia

salary-criteria

Apply - Sales Service Engineer Dammam Saudi Arabia