• Relationship Manager – Public Sector Lusaka
  • ZANACO Bank Plc in Lusaka, , Zambia
  • jobs
  • 6 days ago

jobs description

ZANACO Bank Plc is looking for talented, highly engaged career aspirants who are interested to join the Bank as Relationship Manager – Public Sector under Corporate & Investment Banking where he/she will be responsible for;
Providing excellent customer service and building deep customer relationships,
Managing a portfolio of customers to maximize sustainable income,
Developing portfolio through increasing wallet share and winning new business,
Ensuring effective risk management of existing customers and new opportunities,
Establishing and growing a profile as a recognized expert in the appropriate industry/specialism

Job Responsibilities:
Business Development
• Targeting prospective clients to develop new relationships and win new business
• Focusing on existing customers to provide excellent customer service and be recognized as a trusted advisor
• Building and Developing Key Business Introducers (KBI) networks
• Working with marketing to raise profile in the external... market
• Working with product partners and the Wider Bank to increase the wallet of share, including the delivering of complex product solutions.
• Working with credit colleagues to structure credit solutions
• Using prioritization model to ensure regular contact with customer, including strategic annual reviews, service meetings, complaints resolution etc.
• Use the Sales plan effectively including:
– Accurate and timely pipeline completion
– Complete call reports of all meetings and upload them in Customer Relationship Management (CRM)
– Wallet Share plan and Customer Account Strategy Plan for all customers
Portfolio Control and Risk Management
• Ensure standards of data quality are maintained at all times
• Ensure Compliance with mandatory Risk policies and procedures relating to credit conformance and regulatory.
• Jointly work with Corporate Credit & Risk on credit issues with a view of implementing the Zanaco credit processes (Early Alert, Watch List & Provisioning) with the objective of minimal default by proactively restructuring to avoid default where necessary.
• Management of the accounts in Excess within the Banks policy
• Assists in coordinating End to End post approval activities
• Appraise Head, Public Sector of any appropriate market information
• Ensuring effective risk management of portfolio
• Operating in accordance with Zanaco’ s Underwriting Standards and Lending procedures
• Taking ownership of high-quality objective credit applications, ensure robust monitoring and control and that sound judgement is exercised at all times
• Remain alert to the risk of money laundering and assist in the bank’s efforts in combating Money Laundering activity by adhering to the key principles in relation to:
• Thorough knowledge and practice of Know Your Customer principles,
• Monitoring customer accounts and ensuring dormant accounts are managed as per Bank policy
• Reporting suspicious transactions and/or activity on the portfolio
• Safeguarding customer records and not disclosing suspicions to customers.

Qualifications / Minimum Experience
• Grade 12 certificate with Credit or above mandatory in Mathematics and English and any other three subjects.
• A University Degree/equivalent in relevant subject
• At least five (5) years’ experience in Corporate/related field
• Sales skills
• Demonstrated complaint handling and resolution skills
• Knowledge of the bank’s credit process
• Understanding and interpretation of financial statements
• Knowledge of the bank’s PSB account opening process
• Knowledge of the PSB Service Level Agreement
• Strong Interpersonal, Sales, Presentation and Negotiation skills.
• Stakeholder management to Communicate and network effectively, both internally and externally, at the highest level.

The Bank is an equal opportunity employer and is committed to fostering diversity and inclusivity within its workforce. To this end, the Bank ensures equal treatment of all applicants in the Bank’s recruitment procedures. Therefore, the Bank will ensure that no job applicant is discriminated against on any basis including on the basis of gender, sex and disability. Therefore, women and differently abled people are encouraged to apply for any vacancies advertised by the Bank”
Work Level
Job Type
Market Related
EE Position

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree
Lusaka Zambia


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