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  • 1 week ago

jobs description

This position will take leadership in elevating quality assurance standards by training, monitoring and promotion quality improvement activities in the country as well as smoothly managing repair issues from retail and customers by collaborating with Client Services Center.

• Ensure that the Retail organization is well trained at the required level on Quality topics in terms of product handling, product storage and product quality issue handling
• Ensure that quality guidelines are respected and followed
• Lead in market execution of global quality initiatives
• Develop and maintain regular reporting with measurable KPIs to ensure good follow up of the department
• Collaborate closely with Client Services Center to solve any customer relevant inquiries and service requests
• Collaborate regularly across departments and countries on retail quality improvement
Identify, analyze and report quality issues and provide recommendations to improve
• Manage repair process, involving managing... cross functional communication, system, 3rd parties, and repair parts and supplies
• Provide positive leadership through effective communications to coach, train and motivate technicians
• Foster a sense of teamwork throughout the organization
• Team management to solve problems by consolidated approaches
• Ensures continuous improvement and business sustainability mindset
• Perform other duties as assigned or required
• Regular travel to visit boutiques and warehouse
Seoul South Korea


Apply - Care Service & Quality Manager Seoul