• Japan After Market Technical Support Leader Kariwa
  • Baker Hughes in Kariwa, Niigata, Japan
  • jobs
  • 1 week ago

jobs description

Are you an expert in aftermarket technical support for customers?

Be part of a successful team!

Industry Energy technology (IET) part of Baker Hughes Company operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our mechanical Engineering Team uses cutting-edge technology to design gas and steam turbines, compressors, and expanders.

Partner with the best

As a Japan After Market Technical Support Leader, you will be responsible for:
• Collaborating with Valves Aftermarket global leadership and local sales leaders and regional channel partners to deliver operational excellence in the region.
• Working with aftermarket management and product line teams to set strategic direction for growth initiatives of all work processes across your region and support department.
• Developing and maintaining service policies, procedures and... service agreements related to all aspects of service operations including financial review processes, escalation processes, customer surveys and compliance with standard guidelines.
• Managing Service financials including revenue and expense forecasting.
• Influencing standard Service metric reporting and accountability.
• Working with team to optimize field service capacity planning and modeling.
• Assisting with pricing and quoting for Revenue Cycle and relevant products.
• Staying current on new third-party vendor product offerings and BH functionality planning to assist prospects as they are evaluating new releases.
• Conducting periodic review of the BH Win/Loss data to assess current process and recommended improvements to the implementation process.

Fuel your passion

To be successful in this role you will:
• Have a diploma in a relevant engineering discipline.
• Have 10+ years of experience in customer aftermarket support.
• Have experience in business development.
• Have a -proven ability to deal with executives at all levels.
• Demonstrate experience working in a team-focused environment.
• Demonstrate success in driving process improvement across the services business.
• Project success driving cross-business / functional teams to drive service excellence.
• Demonstrate leadership, coaching, and team-building skills.
• Have excellent verbal and written communication skills, including formal presentations.
• Flexible to travel 25% including overnight stays.
• Be able to demonstrate fluency in Japanese and English

Work in a way that works for you.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law
Kariwa Niigata Japan


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