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  • Unlock Your English Skills! Exciting Customer Support Opportunity... Shinagawa City
  • Teleperformance Japan in Shinagawa City, Tokyo, Japan
  • jobs
  • 2 weeks ago

jobs description

[Travel Operations Customer Support]

Respond to customer inquiries such as "I want to change my itinerary," "I don't know how to make a reservation," and "I want to change part of my reservation," by communicating with airlines, hotels, partners, and customers via phone, email, and chat, and resolve escalated travel issues. In this job, you will learn a wide range of knowledge about hotels, airline tickets, trains, etc. through training while following the client's processes and guidelines, and then start responding to customers!

・Receptionist: Document incidents, handle internal escalations, and draft guidelines to reduce future customer impacts

・Queue monitoring: Monitor various queues from automation errors to same-day cancellations

・Travel information interpretation: Interpret travel information to manage workflows to handle large amounts of schedule changes due to disasters

・Diverse reservation service: Handle various types of reservations, such as travel products, multiple... tickets, and fees, with the same reservation number.

・Product handling: Provide services provided by clients, such as Cancel for Any Reason and Price Freeze

・Excellent service: Always do your best, including taking on tasks you have no experience with, to always help customers
Shinagawa City Tokyo Japan

salary-criteria

Apply - Unlock Your English Skills! Exciting Customer Support Opportunity... Shinagawa City