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  • 1 week ago

jobs description


The Banquet Sales Manager is responsible for contracting and closing local catering and social business and ensuring proper turnover for quality service delivery. The goal is to achieve catering revenue targets by maximizing every business opportunity. The role involves implementing the brand's service strategy and driving customer loyalty through service excellence.


Education and Experience

• High school diploma or GED with 2 years of experience in sales, marketing, guest services, or related fields.


• 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or similar field.


Managing Sales Activities

• Manages sales efforts for the hotel, focusing on local catering.

• Collaborates with off-property sales channels to ensure coordinated sales efforts.

• Responds to catering opportunities for the hotel.

• Identifies and solicits new catering business.

• Closes opportunities based on market... conditions and hotel needs.

• Utilizes negotiating skills to secure business and contracts.

• Designs creative events and maximizes revenue by up-selling packages.

• Manages catering sales revenue, operation budgets, and provides forecasting reports.

• Develops menus to boost sales and executes business operations.

• Monitors and resolves guest issues, ensuring revenue increase and cost control.

Providing Exceptional Customer Service

• Interacts effectively with various stakeholders to ensure guest satisfaction.

• Executes Customer Service Standards and hotel's Brand Standards.

• Provides exemplary customer service, understands customer needs, and recommends suitable services.

• Gains insights into the primary target customer, understanding their needs for better solutions.

• Develops a strong relationship with operations for effective strategy execution.

Additional Responsibilities

• Performs assigned duties to meet business requirements.

Marriott International is dedicated to maintaining an inclusive and diverse workforce. Equal employment opportunities are provided, and discrimination based on any protected status is prohibited by law
Costa Rica


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