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  • 2 weeks ago

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About EF Education First

Founded in Sweden in 1965, EF has 600+ schools and offices in 50 countries around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, Hong Kong, and more. Ever since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs - focused on language, travel, cultural exchange, and academics - turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across the globe with one shared mission - "opening the world through education". Whoever you are, whatever you are passionate about, we welcome you and want you to bring that to work every day. Learn more at https://www.ef.com

About The Role - Education Consultant, Youth Language Travel

As an Education Consultant - Youth Language Travel, your main responsibility is to drive enrolments... to EF's overseas short-termed language trips and study tours (for age 7-17) that mainly depart during summertime and school holidays whilst ensuring students and parents' satisfaction during their entire customer journey. Apart from individual youth travelers, your clienteles will also include primary and secondary schools and organizations that form a group to travel with EF. You will be taking the lead to groom and manage seasonal employees including interns and part-timers to complete various ad-hoc projects throughout the year.

EF's Education Consultant is a crucial role to the business and has a clear career path of potentially becoming the head of a product line, country management, and regional management leaders in Asia and across the globe.

Your Responsibilities
• Hit admissions or enrolment targets through telephone and face-to-face consultative selling and quality CRM effort with students, parents, schoolteachers and principals.
• Meet daily KPIs including number of calls, appointments, and consultations
• Provide relevant info, advice, and quality services throughout the customer journey to ensure high customer satisfaction
• Liaise with EF overseas academic and production teams to ensure we deliver our promises and solve students' problems in a professional and timely manner.
• Organize and host onsite and offsite events (including information-seminars, fairs, school talks, university speeches, student parties, alumni activities) to boost brand awareness, generate new leads, drive referrals, and create student communities
• Manage student admins from start to end including pre- and post-departure customer service (e.g., flights, accommodation, visa, student documents, invoices, tuition payments)
• Handle after-hours' student and parent cases in case of emergency

Requirements
• A bachelor’s degree in any discipline
• Love to deal with kids and parents
• 1 to 5 years of work experience in sales or business development preferred. (Fresh graduates will also be considered)
• Fluent in Cantonese and English (Mandarin a plus)
• Previous international exposure an advantage (e.g., exchange, working holiday, overseas work/studying experience, outbound escorts, etc.)
• Previous experience in travel-related or education industries a bonus but not essential (e.g., study abroad agencies, tourism, school admissions, etc.)
• Passion for travel products, languages and cultural exchange
• Customer oriented and result driven. Proactive and able to work independently
• Positive, entrepreneurial, and a good team player with excellent communication skills
• Weekend shifts and after-hours' work may be required

What do we offer?
• 5-day work week
• A comprehensive dental, travel, and medical insurance. MPF contribution
• An international, dynamic, non-hierarchical, and friendly work environment
• Fixed salary + performance-based incentives and year-end bonus up to an additional 4-months' salary equivalent
• Travel opportunities to visit our schools and offices in 50 countries for training purposes
• Clear career path to senior management roles and personal development opportunities
• Staff discounts on gym, yoga, EF programs for yourself and direct family members
• Team events and parties (Halloween, Christmas, Lunar New Year, Summer Party, and more)

If you recognize yourself in the above and if you are eager to work for a fast-growing multinational company, we want to hear from you! Applicants who do not receive an invitation to an interview within 4 weeks can consider their applications unsuccessful.

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EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Learn more about EF Education First at https://www.ef.com
Hong Kong

salary-criteria

Apply - Education Consultant Youth Language Travel Hong Kong