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  • jobs
  • 2 weeks ago

jobs description

Digital Forensics Corp. is seeking Customer Service with exceptional communication skills and technical aptitude to join our growing organization.

JOB SUMMARY:
• Supervise proper forensics/data recovery case assignment/creation
• Serve as a customer liaison, and provide proactive solutions to clients
• Collaborate with other departments to ensure customer satisfaction/expedited issue resolution
• Assist clients with forensic data review, and educate them regarding software use
• Generate deliverable reports for clients

RESPONSIBILITIES:
• Act as customer advocate, maintain ownership of client request and ongoing communication.
• Engage in crossdepartmental collaboration with other departments (Sales, Analytics, Logistics) to ensure case progress, and customer issue resolution.
• Conduct data entry to input client information into Customer Relationship Management (CRM) software.
• Perform case assignment to appropriate members of the Sales Department.
• Review forensic data with... clients, train the client regarding digital forensics software suite use.
• Support and maintain quality service culture in the Customer Service Department.
• Develop high degree of proficiency with supported digital forensics software.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy (Helpful, but not required)

Requirements:
• Experience in technical support environment (Preferred, but not required ).
• Technical aptitude (hardware/software) and curiosity.
• Exceptional critical thinking and problemsolving skills.
• Experience in an inbound call center or direct customer relations is preferred.
• Effective communication skills (written/verbal).
• Ability to thrive in fast paced environment.

Pay:
$30, $45,000.00 per month

Ability to commute/relocate:
• 77500, Cancún, QRoo: Reliably commute or planning to relocate before starting work (preferred)

Education:
• High school or equivalent (preferred)

Language:
• English (required
Mexico City CDMX Mexico

salary-criteria

Apply - Customer Service Associate Mexico City