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  • 2 weeks ago

jobs description

Our client is seeking a Country Manager who will be responsible for overseeing all aspects of the company's operations in Zambia. This role demands a strategic leader who can drive business growth, ensure regulatory compliance, and manage a diverse team.

• Develop and implement the company’s strategy in the country to achieve business goals and objectives.
• Set clear goals and KPIs for the local team in alignment with global strategies.
• Continuously assess and adjust strategies to respond to market changes and opportunities.
• Oversee the day-to-day operations of the company in Zambia, ensuring all processes run smoothly and efficiently.
• Implement and optimize operational procedures to enhance productivity and customer satisfaction.
• Ensure the timely and effective execution of marketing and promotional activities.
• Ensure the company adheres to all local laws and regulations related to betting and gambling.
• Liaise with regulatory bodies and ensure all... required licenses and permits are obtained and maintained.
• Stay informed about changes in the legal environment and adjust company practices accordingly.
• Recruit, train, and manage staff, fostering a productive and motivated workforce.
• Foster a positive and motivating work environment that encourages teamwork and high performance.
• Conduct regular performance reviews and provide feedback and coaching to employees.
• Conduct market research to identify opportunities, threats, and trends.
• Develop strategies to enhance market presence.
• Identify opportunities for growth and expansion within the market.
• Develop strategies to improve market share and enhance brand presence.
• Build and maintain relationships with key customers (VIP Customers) and stakeholders.
• Ensure exceptional customer service and address any issues or concerns promptly.
• Gather customer feedback and use it to improve products and services.
• Manage the budget, monitor expenses, and ensure financial targets are met.
• Monitor financial performance, including revenue, expenses, and profitability.
• Implement cost-control measures and ensure financial targets set by Group are met.
• Track and report on the performance of the business, including sales, customer acquisition, and retention.
• Analyze data to identify trends and areas for improvement.
• Make informed decisions to drive continuous improvement and business growth.
• Promote the company’s brand and services, ensuring a positive public image by utilizing various marketing channels.
• Ensure consistent brand messaging and positioning across all touchpoints.
• Represent the company at industry events, conferences, and public engagements.
• Identify and pursue new business opportunities, partnerships, and collaborations.

• Leadership and team management.
• Strategic planning and execution.
• Operational efficiency and process optimization.
• Regulatory compliance and risk management.
• Market research and analysis.
• Financial acumen and budgeting.
• Business development and partnership building.
• Excellent communication and negotiation skills.
• Customer service excellence.
• Problem-solving and decision-making.
• Understanding of an e-commerce business model.
• Ability to manage both retail and online sales channels.
• An interest in marketing and understanding of marketing processes.
• Excellent leadership and communication skills.
• Ability to think strategically and make sound decisions.

• Bachelor’s degree in business administration, Management, or a related field.
• Master’s degree will be an added advantage.
• Proven experience in a senior management role, preferably within the betting or gaming industry.
• Strong understanding of the country’s regulatory environment.
• Proficiency in financial management and budgeting.
• Experience in market analysis and business development
Johannesburg South Africa


Apply - Country Manager (Expat) Johannesburg