• Business Line Manger, Service Hwaseong-si
  • Atlas Copco in Hwaseong-si, Gyeonggi-do, Korea, South
  • jobs
  • 1 week ago

jobs description

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Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.

Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.


The Business Line Manager is responsible for the design and control of Edwards and CSK business operations to ensure streamlined production of goods and services.

Improving customer satisfaction, reducing costs, and driving profitability through best-in-class operational design, processes, tools, and techniques.

The role will work closely with the Divisional Operations and regional management teams, helping to implement divisional and regional strategic projects and objectives within their area of responsibility and reporting clear regional reports that provide the Divisional team with a regional overview of monthly performance and any... improvement plans required to improve KPI’s and additional key metrics.

Proactive and empowering leadership is essential as part of any high preforming team, strong leadership with a focus of people development is an essential part of this position.

Main Responsibilities

Proactively manage and drive field and onsite operational service teams through a network of service managers and team leaders.

Ensure the team are empowered to deliver best in class outcomes for our clients by creating a people focused and growth driven working environment for all team members.

Lead and champion Change Management, ensuring a globally consistent deployment of divisional and regional strategic projects and objectives.

Ensure accurate monthly reporting using the KPIs defined. Track and ensure regional KPIs such as engineer utilization, safety, First-time fix rate, profit margins (UGP) and team attrition rates are maintained and monitored proactively.

Create and implement recovery plans should regional KPIs fall below pre-agreed levels.

Measure, report, audit, and align compliance to industry standards, working directly with onsite teams to address

non-conformances and drive improvements

Develop and maintain operational Scope of Work (SOW) templates as the basis of customer agreements and works with sales, service managers and Business Development manager to customize new agreements to meet specific customer and situational needs, and to amend active agreements to meet developing requirements

Develop in coordination with the regional and Divisional Business Development manager a cost models for customer agreements and prepare performance review reports for active agreements, including resource consumption trends compared with plan, utilizing the ROI calculation Method.

Track all the OGSM Measurements for the VSS Divisional and regional team. Communicating the operational performance and the OGSM results on a regular basis with field service teams.

In partnership with the Customer Centre Manager and the VTBA BPI team, drives continuous improvement in transactional and service agreement ease of execution and accuracy and value of reporting

Develop a data led organization that Analysis operational data via SMA.

Use data to drive the operational performance of your team with a continues improvement approach. Maintain and use central Data Base for the main Service documentations : SOP / SOW / Best Practice / IB / Service HC

Skills / Knowledge / Experience
• Over 10 years experience of Service(or sales), marketing and / or territory management in semiconductor and display markets
• Clear understanding of semiconductor / display manufacturing processes, product technology and market situations
• Degree level qualification in material engineering, electronics or chemistry
• Strong communication skill / Excellent written and spoken English
• Good presentation skills / Proficient in MS office (Excel, PPT, Word)

Atlascopco aims to achieve sustainable and profitable growth by strategically positioning itself in the global market. The company envisions being the first choice for customers and other stakeholders.

It actively seeks profitable opportunities across various market segments. Notably, EDWARDS and CSK play crucial roles in the semiconductor and display industries.

Recently, a new production facility was established in Asan, contributing to global semiconductor manufacturing by producing vacuum and gas abatement systems
Hwaseong-si Gyeonggi-do South Korea


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