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  • Junior Project Manager Quito
  • EveryMundo in Quito, , Ecuador
  • jobs
  • 2 weeks ago

jobs description

We are proud to be part of
PROS Holdings Inc,** a leading SaaS platform provider that enables direct, personalized customer engagement to create superior brand experiences.

The Role

Required, please submit your cover letter along with your resume

In this position, you will be responsible for supporting product deliveries, assigned tasks within the delivery process including requirements submission to technical teams, testing, and delivery of our business solutions.
• An analytical mind and a natural curiosity to solve problems
• High attention to detail
• Excellent time and task management skills
• Strong verbal and written communication skills
• Proactivity and selfmotivation
• An interest in the digital world and in using new products & tools

What you'll enjoy about this opportunity

As part of a dynamic team, you will have the opportunity of working with a global team and step into a department where you will learn about the various company products enabling you to expand your... knowledge as a baseline for further growth within the organization. There is an open
learning environment that allows Mundos to propose ways to improve how things are done based on new knowledge and experience.

What You'll Do:
• Collaborate with internal Customer Success and Software Development teams to ensure all required work is completed on time and meets expectations.
• Assist with scheduling resources and help with managing the fulfillment of customer requests to ensure excellent customer service and accurate time tracking.
• Help streamline iterative processes by contributing to process improvements.
• After becoming a product expert, help extended teams with troubleshooting and product configuration.
• Contribute to Product Documentation to develop the Knowledge Base, answer FAQs, and review Release Notes.
• Support the preparation of customer meetings and deliverables within assigned projects.

What You Have:
• Strong critical thinking and problemsolving skills
• Excellent time management and organizational skills with appropriate sense of urgency and proactive approach
• Strong organizational skills and detailorientation
• Strong writing and communication skills
• Willingness to work hard in an entrepreneurial, flexible environment
• Understanding of and interest in the digital/online market
• Nativelevel English language proficiency
• Comfortable working with new software tools not afraid of new technology
• Intermediate to advanced experience with Microsoft Excel
• Bachelor's degree in Business Administration (or related field)
• 12 years of project management experience is a plus
• Basic understanding of web development, web design, or software engineering experience is a plus

Your Pathway To Success:

Within 3 months:
• Complete the
Junior Project Manager/Delivery Specialist training schedule for new team members.
• Develop thorough understanding of the development sprint planning process and deadlines.
• Follow ongoing Product Deliveries and help with daytoday business activities.
• Contribute to process documentation while training.
• Demonstrate expertise in product CMS:
• Set up new customers in CMS according to agreed-upon requirements.
• Complete predevelopment requirements, schedule development tickets, and perform User Acceptance Testing (UAT) before product delivery to customers.

Within 6 months:
• Understand the purpose and function of all EM products as well as the Product Life Cycle (PLC).
• Demonstrate understanding of customer pricing logic and QA pricing data collection independently.
• Autonomously manage the requirements for the input and output of development tickets related to assigned projects.
• Demonstrate expertise in product CMS:
• Assist development team with CMS related tasks
• Troubleshoot and resolve customer requests received via the EveryMundo Support Desk

Within 12 months:
• Perform advanced product troubleshooting and determine the root cause of issues.
• Fully document new requirements without the need for templates.
• Lead product deliveries and work independently on projects based on defined processes.
• Assist the Product Delivery Team in executing daytoday activities for new products and features going through the Product Life Cycle.
• Suggest process improvements for efficiency of product deliveries.
• Understand SEO impacts of product implementation decisions and changes.

Your Perks
• Uncapped vacation and sick days
• Virtual yoga classes
• Company Paid English Classes
• Monthly wellness and company initiatives

Why EveryMundo?
EveryMundo believes strongly that our culture and values enable us to perform at the highest level for our customers.
• Teamwork, Empowerment, Execution, Communication, Learning, Diversity, Change are our Company core values.
This culture and system of values serves us internally while also guiding our interactions and decisions regarding our customers. It is important to us tha
Quito Ecuador

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