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**Job Description**
• *Program Brief**

Founded in 1933, the International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.

The IRC has been present in Bangladesh since 2017 and obtained registration with the NGOAB in March 2018. Since the IRC obtained registration in March 2018, it has moved quickly to expand its integrated emergency health and protection response through both direct and partner-based programming focused on primary healthcare, women’s protection and empowerment, sexual and reproductive health, gender-based violence and child protection. Recently IRC has also introduced two new programs: Protection Rule of Law (PROL) and Education. IRC will continue working in both the... camps and host community, while meeting the significant needs in both refugee and host populations, as already existing vulnerabilities are compounded with cyclical monsoon and cyclone seasons that impose additional threats to the lives and protection of those refugees as well as vulnerable host populations. IRC will grow over time its geographic coverage within Cox bazar and to other parts of the country, thus expand its networks and partnerships around emergency preparedness and response work, reach beyond the Rohingya refugees, also targeting the vulnerable host groups in Cox Bazar and other parts of Bangladesh.
• *Purpose of the Role**

Under the supervision of the MEAL Coordinator, the Accountability and Knowledge Management Specialist will serv as technical lead for the development of accountability and knowledge management systems for the IRC Bangladesh Country Program. She/he will also be responsible for ensuring fully embedded practical and effective mechanism for accountability to the affected people, designing and implementing a country office knowledge management system that will ensure information necessary for future use is in place. The Specialist will provide technical leadership and management oversight for all knowledge management activities. She/he will be responsible for knowledge management planning, content design and production, strategic dissemination, outreach, and targeted engagement.The Accountability and Knowledge Management Specialist will provide guidance and support to the Sr. Accountability Office and work with core program implementation team in establishing and maintaining both program and project knowledge management systems.

The position holder will work closely with Sr. MEAL Officers. She/he is responsible for building MEAL staff capacity through organizing trainings, mentoring and coaching. Together with the MEAL Coordinator, S/he technically supports IRC Bangladesh to meet standards set out in the Strategic Action Plan (SAP 2022-2024) and IRC’s global Monitoring, Evaluation, Accountability and Learning (MEAL) Handbook for improving monitoring practice and use of data for decision making within the organization.
• *Highlights of Key Responsibilities**
• *A.** **Program design and systems development**

§ Support the design and implementation of accountability and knowledge management system

§ Develop/update accountability framework for the IRC Bangladesh Country Program

§ Develop/update and implement accountability strategic plan

§ Provide extensive capacity building support for the staff, partners on accountability and knowledge management

§ Coordinate, collaborate and document knowledge documents, best practices, learning documents and share with TCs, PCs, and other relevant stakeholders
• *B.** **Complaint Feedback and Response Mechanism and Reporting**

§ Implement and management of Complaint Response Mechanism (CRM), where appropriate, for the IRC Bangladesh Country Program

§ Provide technical support to partners on implementation of CRM including review of all existing partner CRM

§ Ensure complaints are correctly and timely lodged into the CRM database and beneficiaries are communicated with the in a dignified manner regarding their complaints/feedback

§ Support MEAL Coordinators/Accountability focal points conduct semi-annually client feedback survey

§ Provide CRM Report on a Monthly basis to Sr Coordinator GPA and MEAL Coordinator for dissemination to CMT/SMT

§ Ensure verification of complaints registered & ensure the timely resolution of the complaints & completion of CRM database.
• *C.** **Accountability systems**

§ In close collaboration with the Sr. MEAL manager, Accountability and Knowledge Management Specialist and Senior Officer-Accountability, develop an information management system to track complaints and feedback from clients

§ Support in developing data collection tools, analysis and support visualization of feedback reports
• *D.** **Knowledge Management and Learning**

§ To take the lead on development and implementing the organization’s Knowledge Management Strategy

§ To manage the organization’s donor specific progress reports, assessment and evaluation reports and sharing

§ To collect, manage and share best practices within the programs and projects and share with stakeholders, in collaboration with the Communications and Advocacy Teams

§ Conduct lessons learned workshop in collaboration with MIS and Data Management Specialist and generate report on the lessons learned

§ Support partner organization in conducting lessons learned workshop and reporting

§ Work closely with MIS and Data Management Specialist to ensure programme and project data and reports are stored and accessible to stakeholders in line with organization guidelines and protocols

§ In consultation with the MEAL Coordinator, support creating a culture of sharing knowledge
• *E. Staff capacity building**

§ Train program staff on accountability and knowledge management

§ Provide coaching and mentoring to staff to ensure consistent and accurate utilisation of the information management system/appropriate technology for knowledge management
• *Deliverables**

§ Establish dissemination plan, protocol and system for knowledge management

§ Dissemination of information, learning and best practices in a way that is accessible, manageable and which supports the work of the organization

§ CRM system in place

§ Information management Standard Operating Procedure in place

§ Semi-annual satisfaction survey report

§ Updated accountability database in place

§ Knowledge products in place and timely available
• *Qualifications**
• *Experience**

§ Minimum of 5 years experience developing and implementing knowledge management strategy, including design of CRM systems and tools, data analysis and reporting

§ At least three years of experience working on large scale, complex, multi-sector programs in both emergency and/ fragile contexts and developing information management systems for a range of different donors
• *Competencies: Knowledge, Skills & Abilities**

§ At least 5 years of experience with developing complaint/accountability frameworks

§ Demonstrated understanding of knowledge management principles and capacity to deliver knowledge management and/or organizational learning activities Possesses Advanced Excel skills (e.g. pivot tables, functions, etc.)

§ Ability to compile and holistically analyze diverse datasets.

§ Experience with relevant software such as ArcGIS, Mapinfo, SPSS, EpiInfo6, SQL Server, and/or proGres.

§ Experience with mobile based applications such as CommCare and KOBO

§ Excellent data visualization skills

§ Excellent written and oral presentation skills.

§ Strong commitment to IRC’s mission, purpose and values.

§ Demonstrated ability to train and build capacity of others

§ Comprehensive knowledge of humanitarian accountability principles and their translation into practice

§ Strong planning, organizational and interpersonal skills

§ Excellent analytical, presentation, and reporting skills
• *Language Preference**

§ Ability to communicate in English and Chittagonian

§ Fluency in Rohingya language is mandatory
• *Specific Educational Qualification**

§ University degree (statistics, social science, development economics, or a related discipline)

§ Excellent database, data management and data analysis skills, with experience using at least two software applications such as Microsoft Excel, Access, SPSS, STATA, Epi-data, Epi-Info
• *Professional Degree/ Certification**

§ Project Management and client engagement

§ Accountability towards affected Population

§ Monitoring and Evaluation Certification
• *Standard of Professional Conduct**

IRC and IRC employees are required to abide by the values and principles outlined in the IRC Way – Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
• *Gender Equality & Equal Opportunity**

We are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team
Cox's Bazar Bangladesh


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