• 2nd Level Operations Lead Dhaka
  • Ericsson in Dhaka, , Bangladesh
  • jobs
  • 1 week ago

jobs description

We are now looking for a Second Level Operations Lead. This job role will be responsible for the coordination, support, management, execution of reactive maintenance activities to ensure that service provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do !
• Lead a team with 7-10 members, handle escalation, assign tasks and be involved in advanced level troubleshooting, guide team as per business demand.
• Perform day to day operational activities of CRM, Billing systems and provisioning.
• Handle Incident, problem, change and other ITSM related process management.
• Able to work for customer and 3PP management.
• Perform Handover, UAT for new deployment
• Work with Multiple domains.
• Provide stakeholder service/feedback on daily manner
• Carry on call 24/7 and handle incident end to end
• Able to manage SOX control Artifacts

You will bring !
• Education: Bachelor level, in engineering (Computer... Electrical, IT, Telecom)
• Minimum Years of experience: 5-6 years’ of experience on BSS domain or in telecom area.
• Experience on Managed service would be an advantage
• Experience of maintenance and operational work would be preferred.

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact Us

We are proud to announce Ericsson Bangladesh has been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Dhaka Bangladesh


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