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Posted- 23-Mar-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- Lisbon - Lisboa - Portugal- Hi, we're CBRE Global Workplace Solutions We're one team at the heart of the workplace providing Facility Services across EMEA for a prestigious global technology client.

As we continue to grow, we are searching for unique, passionate, excited, vivacious people to join us in creating that sense of community, who will put the well-being of others at the forefront.
• As Facilities Assistant you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. Be an ambassador of a one team approach within Operations team, representing CBRE and Client brand
• Supporting the day to day operations of Facilities Services, providing high quality customer service and experiences creating a fun and safe place to work including office administration, health & safety... activities and Ad hoc service requests.
Quality, Health, Safety and EnvironmentIt is the overall objective for all of our roles to participate in creating and enhancing our safety culture
• To support this you'll log quality hazards and ensure resulting actions are closed out.
This helps make our spaces safer and improve the safety culture
• You support with all in Country health and safety legislation, ensuring that any activities undertaken comply with relevant statutory and industry related requirements where applicable
• You build your knowledge of and abide by all CBRE & Client Health & Safety Policy and Procedures to ensure a healthy and safe working environment for staff, contractors, customers and clients
• You will embed a culture of safe working and compliance capturing RISE Behaviours
• You will actively engage with CBRE communications and announcements

OperationsYou actively contribute to team huddles, where applicable
• You ensure all specific facilities issues are logged and ensure remedial actions are completed proactively
• You monitor and action the Client ticket systems, responding and resolving reactive requests
• You own the appearance of your space and conduct scheduled quality inspections to assess office appearance and conditions
• Customer service is at the heart of what we do and you provide high class professional service at all times
• You undertake daily meeting room checks, log proactive tickets and replenish stationery materials ensuring meeting space is consistently provided to the highest standard.
• You deliver the overall management of lost and found process
• You allocate parking spaces and manage the parking areas, where applicable
• You assist with events set up and coordination, where applicable
• Assisting with office moves and changes (including required Space support tasks, where applicable)
• You undertakes site essential administration and logístical support to colleagues as necessary
• Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for your site
• Undertake office support tasks, site inspections and reporting as necessary

PeopleYou'll help to sustain and enhance our team culture of recognition

Supplier ManagementYou manage, coordinate and supervise supplier personnel and subcontractors to ensure satisfactory completion of service delivery as required
• You provide general support by supervising and escorting service providers and contract related visitors, where applicable
• When required you log and track supplier related issues and support
• Where applicable complete team spend trackers to assist management with operational budget
Undertake all other duties & tasks as reasonably requested by your line manager based on size, scale and location of your site you may be required to undertake aspects of other roles


Fluency in written and spoken English language
• Strong interpersonal, written and verbal communication skills
• Displays proactive day to day problem solving, with ownership and pride
• A highly motivated individual, with excellent use of initiative and demonstrates a strong passion for customer service excellence and understanding customer needs
• Experience within a Customer Service environment
• CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our clientcentric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies
Lisbon Portugal


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