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Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.


Fulfillment Manager| MAF Retail | Nairobi, Kenya


The Fulfillment Manager is responsible for managing the day-to-day execution of company’s E-Commerce Operations which includes Picking, Marshalling and Dispatching activities. He / She should drive the team to increase the efficiency and work towards the organizational goals. Also, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online services in terms of on time... delivery, freshness, quality and fulfillment of their order. When /if required the role holder takes on a leading role, if there are issues with Fulfillment field.


Assets Responsibilities
• Implement an effective operating model for the E-Commerce Fulfilment using internal and/or 3P service providers.
• Develop detailed processes, quality control measures, and KPI’s for a seamless and effective Fulfilment operations.
• Manage the day to day E-Commerce fulfilment operations.
• Lead picking and dispatching teams to ensure all activities are performed effectively and seamlessly.
• Manage 3P’L delivery service providers.
• Ensure of proper arrangement of dark store and stock adequacy.
• Ensure coordination of operations team, commercial team and IT.
• Monitor the production KPI’s, picking rate, and work towards continuously improving it.
• Manage the ecommerce operations in compliance with policies established by CRF Majid Al Futtaim.
• Contribute to the internal communication of the company strategy and objectives.
• Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
• To anticipate the capacity requirements (materials, assets, human).
• Manage customer service function with in the store.
• Manage cash handling process.

Merchandise Responsibilities
• Sets appropriate control mechanism to ensure budget compliance and takes corrective measures when necessary
• Ensure measures are taken to load goods on-time as per schedule defined by last mile department.
• Proper packing of goods inside delivery crates to avoid damages for customer.
• Adequate actions taken to maintain the cold chain of goods inside the operation and proper segregation of goods in delivery crate.
• Accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
• Guarantee a clean and organized fulfilment area.
• Ensure required resources (Van, Bikes and Drivers) are always available at all operational sites as per their needs and 3P SLA.
• Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re-allocation of the resources in accordance with the business needs.
• Participate in the daily team meetings and provide inputs for operational enhancements.
• Manage and track both home deliveries and returns to/from stores/DC/suppliers.

• Bachelor's degree in E- Commerce or Business Administration
• 5– 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operations
• Commercial knowledge preferred

• Excellent team building and team leading skills in a fast-paced environment.
• Working knowledge of automated distribution and warehouse systems preferred.
• High level of problem-solving skills and detailed oriented.
• Solid analytical skills, trouble-shooting skills; planning and organizational skills
• Excellent interpersonal skills, driving results in cross-functional team setting
• Target focused (setting, tracking progress & department support as needed)
• Team/Collaboration-based approach to decision making;
• Operation agility and nimbleness to adapt to changing retail environment
• Proven ability to automate processes and create efficiencies
• Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills
• Excellent Communication and Interpersonal skills


At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do.

Join us! Work from any country in the world for 30 days a year.

Work in a friendly environment, where everyone shares positive vibes and excited about our future.

Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
Nairobi Kenya


Apply - Fulfillment Manager Nairobi