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jobs description

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!
Work Schedule
• Monday to Friday 7:30 am- 4:30pm

General Description
• Under general supervision, this position provides a broad range of routine administrative and general support duties for one or more areas of the Collateral Vault Department. These duties include, but are not limited to Reporting, Data Entry... Operations Compliance, Records Research, Collateral Analysis, and all loan servicing related responsibilities.

Essential Duties and Responsibilities
• Custodian of all legal and administrative documents for Banco Popular de Puerto Rico, Popular Bank and Popular Auto approved loans that are safeguarded in the Vault.
• Reviews appropriate documentation files and records for loans to determine compliance with established bank and legal guidelines. Interacts with legal and account officers to clarify unfamiliar or questionable loan documentation requests.
• Respond to internal customer requests or inquiries and resolve complaints or problems promptly. Refer queries to the corresponding units and carry out the necessary follow-up with the clients and/or the personnel involved.
• Completes, reviews, and analyzes relationship officers' requests. Assists in all collateral files inventory responsibilities.
• Reviews collateral file information in all Vault related applications. Responsible for monitoring the movement of all incoming and outgoing loan documentation files.
• Ensures the proper security of all vault assets in custody.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Bachelor's Degree in Business Administration

• At least two years of related experience.

Other Qualifications
• Intermediate loan and collateral knowledge
• Ability to follow security protocols precisely and accurately
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, Teams etc)
• Excellent written and verbal communication skills in English and Spanish
• Ability to prioritize well and be flexible in a fast-paced environment with changing demands.
• Excellent customer service skills
• Detail oriented with analytical aptitude.
• Excellent interpersonal and teamwork skills.
• Ability to lift heavy objects and stand for extended periods of time

Passion for People
Succeed Together
Own Every Moment
Build the Future

Additional Requirements
• The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.


Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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