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Cluster Assistant Reservation Manager Jobs in Muscat, Masqaţ, Oman at Centara Hotels & Resorts

Title: Cluster Assistant Reservation Manager

Company: Centara Hotels & Resorts

Location: Muscat, Masqaţ, Oman

– Responsible for day-to-day operations of Reservations Department and ensures adequate coverage for all aspects of the reservations function

– Lead and manage all aspects of the Reservations department and ensure all service standards are followed

– Ensures the daily arrivals report is distributed in a timely fashion

– Maintain all rate codes in the Property Management system (Opera) to ensure rate accuracy and availability for bookings

– Ensures all reservations, including internal request, GDS, Wholesalers are entered into Opera in a manner that meets established standards Manage and coordinate individual reservations

– Maintain close liaison with the Sales, Conference, and Accounting teams

– Produce daily, weekly, monthly and quarterly reports as required

– Attend... pre-arrival and revenue management meetings as required

– Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services

– Handles incoming Reservation calls as deemed necessary by call volume

– Assist guests regarding hotel facilities in an informative and helpful way
Muscat Oman


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