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  • 3 weeks ago

jobs description

Allgemeine Angaben

Standort

Istanbul

Weitere Standorte

Izmir

Land

Türkei

Job Kategorien

Support Positions

Work Style

On Site

Jobbeschreibung

Are you ready to take the next step in your career?

If your answer is YES join the leader of the CX (Customer Experience) sector TELUS International Türkiye!

Now we are looking for an CX Project Manager who has the following criteria and will add strength to our team.

Job Description

Permanently monitor the achievements of the project indicators and liaise with other departments to accomplish them

Establish the recruitment needs for achieving the project performance indicators set

Come into direct contact with representatives of the projects from the clients’ part and establish with them the ways of action to achieve performance indicators

Control the work processes of the coordinated projects, establishing active measures to improve training and operational activities and proposing plans for improvement

Propose changes in the... operational projects and offer feedback to the clients based on the results after the test period

Send regular reports to clients

Follow the evolution of the supervisors and agents and take all necessary measures to improve it when necessary

Allocate resources and responsibilities within team to deliver business results and meet the demands of a dynamic environment

Be involved and responsible for the selection, training, professional development and assessment of the subordinates

Monitor and achieve financial and operational targets set

Reporting directly to the Operations Director

Requirements

At least 4 years solid and proven experience in a Business Process Outsourcing company on a managerial role

Excellent verbal and written communication skills in English. Proficiency of a second language on a level C1 will be considered an advantage

Experience in managing teams; Oriented to results and client satisfaction

Ability to effectively manage multiple priorities

Ability to work both independently and as a team member in an environment with frequent high volumes of work

Positive, professional and client-focused attitude

Desire to perform in-depth research while paying attention to detail

Dynamic, flexible and proactive attitude

Good negotiation skills and ability to work directly with international clients

Good performance under pressure

Our Advantages

Competitive salary package

Performance and tenure bonuses

Private health insurance and meal card

Shuttle / road fee for office work

Relocation package if needed

Stable job and career development opportunities

Dynamic and supportive team

Flat hierarchical work order in an international structure

Referral bonuses

About Us : TELUS International Turkey is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul.

We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands.

TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners.

The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes.

Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

Zusätzliche Stellenbeschreibung

We are looking for an CX Project Manager who will add strength to our team!

Sprache

English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.

TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.

We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors.

With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number

Req 00116005
İstanbul Türkiye

salary-criteria

Apply - CX Project Manager İstanbul