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  • jobs
  • 4 weeks ago

jobs description

Introduction

Our client in the IT industry is currently looking for a Desktop Support Technician, in Cape Town.

Duties & Responsibilities

Responsibilities:
• Remote user support to users across 125 stores (South Africa and Namibia)
• General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment.
• Set up and preparation of hardware for distribution to users.
• Achieve expected SLA and quality requirements and KPIs to support client contract objectives.
• Excellent verbal communication to deliver remote or telephonic support.
• Effective time and call management to support contractual objectives.
• Effective use of Call Management System and tools to effectively measure delivery of services.
• Ensure effective resolution of calls within agreed timelines at expected service quality.
• Timeous escalation to ensure resolution within agreed timelines.
• Frequent and appropriate communication.

Desired Experience ... Qualification

Requirements:
• 5 - 7 years IT Experience in remote End User Support.
• Must be experienced in Microsoft environment, practical approach, IT generalist.
• Experience in Network Support.
• MCSE.
• Hardware Certifications is advantageous.
• Mobility Support qualification.
• ITIL.
• Customer support soft skills.
• A+ N+

Package & Remuneration

Remuneration:
• R15 000 – R20 000 per month
Cape Town South Africa

salary-criteria

Apply - Desktop Support Technician Cape Town