• Director - Intelligent Operations Data and Analytics Toronto
  • Royal Bank of Canada in Toronto, , Canada
  • jobs
  • 1 month ago

jobs description

Job Summary

Job Description

What is the opportunity?
Intelligent Operations (IntOps) is a new TI (Technology Infrastructure) wide initiative that will transform of infrastructure services are provisioned, managed and consumed. This role will be responsible for managing data life cycle, for the data required for the IntOps, from sourcing to consumption across all TI services, managing analytics creation, collaboration across TI and Enterprise teams

What will you do?
• Intelligent Ops is a highly visible multi-year initiative transforming infrastructure services with modern AI/GenAI capabilities to enable self-service capabilities for the business from on-boarding to consumption to incident management
• Partner with the teams across TI on identifying data required for introducing AI/GenAI and introducing / enhancing infrastructure services intelligence
• Establish and track roadmap, resources and risks
• Build KPI, track KPI, collaborate with teams in building required data... capabilities and complying with the KPI
• Collaborate with the Intelligent Ops stream program director with focus on providing update, proactively identifying and managing risks, and keeping project on track
• Create and maintain reports for the senior management
• Chair recurring meetings with the stakeholders and senior management
• Create and maintain detailed templates for data collection. Also make sure metadata is kept up to date
• Host roadshows, demos in partnership with the program director

What do you need to succeed?

Must Have
• 5+ years experience managing end to end large scale programs including ability to hold stakeholders accountable.
• Experience in managing relationships and collaboration across various level within organization including executives.
• 5+ years experience building presentations and leading presentations to the senior management.
• Analytical, good written and verbal communication skills
• Experience managing program risks including financial and 3rd party.
• Program management certification or equivalent with proven track record of delivering at least 2 large scale program backed by the data points.

Nice to Have
• Financial services industry experience
• Experience managing Infrastructure related projects / programs.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities





Job Skills
Business, Cloud Computing, Communication, Data Analysis, Detail-Oriented, Executive Briefing, Executive Summary, Information Technology Trends, Intelligent Infrastructure, IT Service Management (ITSM), Key Performance Indicators (KPI), Metadata, Product Services, Risk Management, Strategy Development, Team Collaboration, Teamwork, Transformation Strategy

Additional Job Details







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Employment Type:

Full time


Technology and Operations

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