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  • 3 weeks ago

jobs description




Responsible for analyzing, reconciling, and collecting the outstanding balances of the accounts. Maintains communication with the other MCS departments to clarify collection procedures and payment method changes.

• Analyzes and reconciles the accounts of contracts with outstanding balances and sends collection letters from Commercial, MCS Personal, COBRA, Government, and Classicare.
• Analyzes, investigates, and responds to the cases referred from the Grievances area for the different products concerning the accounts receivable.
• Analyzes the accounts with credit balances to generate the corresponding reimbursement, either to the insured or to the employer, in the Power MHS and/ or Split Bill system as applicable.
• Monitors balances 90 days or more overdue to make the corresponding collections and/or adjustments in the various systems as applicable.
• Identifies and cancels contracts for non-payment with overdue... balances as established in each product.
• Generates letters to policyholders canceled due to non-payment.
• Investigates unapplied payments for applicable transactions and sends collection or refund letters, as applicable.
• Balances daily the cash received to validate that everything is applied in the system.
• Performs monthly balancing of reimbursement or premium adjustment accounts for the end of each month.
• Updates, in the corresponding system, the bank information of the groups or individuals with automatic debit, coupon booklet, or social security payment methods.
• Provides internal and external customer service through written and/or telephone communication.
• Keeps the Supervisor informed of any situation related to the area that merits their intervention.
• Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
• May perform other duties and responsibilities as assigned in accordance with the education and experience requirements contained in this document.


Education and Experience: Bachelor's degree in Business Administration preferably concentration in Accounting. At least one (1) year of experience performing tasks in a similar position.

"Proven experience may be replaced by previously established requirements."

Certifications/Licenses: N/A

Other: Proficiency in Excel and Word


Spanish – Intermediate (writing, conversational, and comprehension)

English – Intermediate (writing, conversational, and comprehension

“Somos un patrono con igualdad de oportunidad en el empleo y tomamos Acción Afirmativa para reclutar a Mujeres, Minorías, Veteranos Protegidos y Personas con Impedimento”
San Juan Puerto Rico


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